ASUS TUF Gaming FX505DY Troubleshooting

Laptop shows a blue or green stop error screen after a fatal error occurred. Record the error code to determine the cause.

Some software installations are not always successful. If you recently installed software, try uninstalling it in Settings -> Apps -> Apps & Features. The option to uninstall an app is in the three-dot menu on each entry.

New or recently updated drivers may not work with your system. Try rolling back or uninstalling recently updated drivers, or go to this site and download the correct driver. To roll back or uninstall drivers, open the Device Manager by right-clicking the start menu and selecting device manager. You need administrator privileges. Right-click the failing device, then click “Properties.” Switch to the “Driver” tab and select “Roll Back Driver.” To uninstall a driver, right-click the failing device and select “Uninstall device.”

If crashes happen frequently with high memory usage, it may be that a RAM chip is failing. Open the Start Menu and search for “Windows Memory Diagnostic.” Run the program and let the computer restart. After the test finishes, look for a window with the results. It may close automatically after it opens. If problems are found, replace the RAM.

A damaged storage drive can cause a fatal error. To check storage for errors, open the Windows Terminal by right-clicking the Start menu and selecting “Windows Terminal (Admin).” Select “Yes.” Type in “sfc /scannow” without quotes and press enter. If Windows Resource Protection found errors but could not fix them, then either reinstall Windows or replace the Windows drive, which could be a solid state drive or hard disk drive.

In some cases an infection can cause a fatal error. Run the antivirus or antimalware software of your choice. Windows Defender comes with Windows and can be found in Settings -> Privacy & Security -> Windows Security -> Virus & threat protection.

Occasionally a windows update will cause fatal errors to occur. Go to Settings -> Update & Security -> Windows Update and select “View update history.” Select “Uninstall updates” and select the most recent one. Click “Yes.”

Low storage space can prevent Windows from creating necessary files, causing a fatal error. Delete or move files to another storage device, or install a larger drive to make room.

Laptop battery doesn't charge.

Loose connections can prevent power flow. Ensure the wall outlet has power. Clear any debris out of the AC Power Adapter ports, charging port, and wall outlet, being careful of running current. Plug everything in and ensure the plugs do not move or shift in the ports.

If the wall outlet has power and the computer’s battery is working, then replace the AC Power Adapter. In some cases the AC Power Adapter will use a C13 power cable between the adapter block and the 120v plug. If it does, replace the C13 power cable first in case the problem was continuity in the C13 cable.

Most laptops can run without a functioning battery provided they are plugged into wall power. If the computer’s battery does not hold a charge, reports “Consider replacing your battery,” or is not detected, reseat the battery connection on the motherboard. If that does not work, replace the battery. If the computer runs on battery power without detecting a battery or reports “Consider replacing your battery,” go to this site and download the correct battery driver.

If the AC Power Adapter and computer battery are working, then it may be a faulty charging port. Try cleaning the charging port of any dirt or debris. If this does not work, the port appears or smells burned, or is physically damaged, replace the charging port.

Audio contains static, crackling, humming, or other unwelcome feedback.

A loose connection can cause audio distortion. Unplug the audio device and clean the port and plug of debris. Plug the audio device back in and test. Plugs should not shift in their ports.

The headphones or speaker may be faulty. Try using a different device for audio playback. If the distortion goes away, the headphones or speaker are faulty.

An incorrect driver may cause the device to not work properly. Go to this site and download the correct audio driver.

Audio enhancements can cause distortion. Right-click the speaker icon on the taskbar, click “Sounds,” select “Playback,” right-click your active audio device, and select “Properties.” Open the “Enhancements” tab and check the “Disable all enhancements” box, then click “Ok.”

Screen is on but is frozen or does not respond to user input.

If there are too many processes open the computer may run out of resources to run Windows. Try Ctrl + Alt + Delete and open the Task Manager. If the computer remains unresponsive, force the computer to power off by holding the power key until it turns off. Turn the computer on normally.

Dust and debris can block the computer's air vents and reduce heat flow. With the computer powered down, use a compressed air duster to clear any blockages and dirt. If the duster does not work or there is a significant blockage, remove the back of the laptop and clear it by hand.

Wireless connection has low bandwidth, high latency, or spotty service.

Walls, floors, ceilings, and metals can block wireless signals. To remove this interference, move the device away from obstacles. If other devices get a good signal in the same location, try another solution.

An incorrect driver may cause the device to not work properly. Go to this site and download the correct driver, or use a search engine to find the product support page for your wireless adapter and download the driver from there.

In some cases the network adapter may become glitched or bugged. Go to Settings -> Network & Internet -> Advanced Network Settings -> Network Reset, and click “Reset Now.”

If the device detects a wireless network adapter but does not detect any networks, it may be the case that a wireless antenna is disconnected. Power down and unplug the laptop, then reattach the antenna.

If the device does not detect a wireless network adapter, try replacing it with this guide.

Laptop date and time is incorrect or will not stay set.

If your device’s time is off by any amount, it may be that your device’s time has desynced or is incorrect. Right-click the clock on the taskbar, select “Adjust date and time.” Under “Additional settings,” select “Sync now.” Ensure “Set time automatically” is set to on.

If your device’s time is off by hours, it may be that your device’s time has not been changed to match the time zone you are in. Right-click the clock on the taskbar, select “Adjust date and time,” and adjust settings accordingly. If options are greyed out, uncheck “Set time zone automatically.”

If your device did not automatically change your time according to daylight savings, this may be the cause of your issue. Right-click the clock on the taskbar, select “Adjust date and time,” and adjust settings accordingly. If options are greyed out, uncheck “Set time zone automatically.”

If your device does not keep the correct time over several shut downs, the CMOS battery on the motherboard may be low. Power down and unplug the laptop. Remove the back of the laptop and replace the CR2032 cell battery, found next to the HDD bay.