@lv2kiss ,Donna, Look around the gap between lens and camera body and if you see any debri/sand/etc. tear a small piece of paper to use to circle around the lens to dislodge the debri or hold upside down and give a good shake(do not drop).

Remove battery and memory card, hold down power on button for 10 seconds, re insert battery and power on then off.

If no dirt and reset did not work, battery is known good and fully charged and lens will not retract, return under warranty for repair/replacement/refund. Your camera internal lens mechanism could be faulty. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.