Lenovo G500s Touch Troubleshooting

Lenovo G500s Touch Screen does not turn on its display or inoperative.

Make sure that the screen is intact and there is no visible damage to the screen. If the screen is not intact or has visible damage which can include cracks in the screen, consider repairing the screen.

Ensure that your touchscreen driver found in the system settings is not corrupt and is up to date. If the driver is not up to date or the file for the touch screen option is corrupt, the touchscreen option can be altered and become unavailable. If this is the case, you must reinstall the touchscreen driver. This can be found in Device Manager. Click action on the top of the windows, select scan for hardware changes. After this step, the system should reinstall the driver, and you should restart your laptop for completing the installation.

Look at the settings of the computer and make sure that the touchscreen option is enabled. This can be found in the device manager. Select the arrow next to Human Interface Devices. Select HID-compliant touchscreen, and select action at the top of the window. Finally, select Enable Device. If the touchscreen option is not enabled, enable it.

Try installing any software updates that the computer or operating system may need. Make sure that all updates are consistently installed on the system.

Lenovo G500s Touch Battery needs an inspection.

Confirm that the laptop battery is plugged into a working outlet. Make sure that you charge the battery for enough time. The battery needs a proper outlet and an allotted amount of time to have the battery reach a power setting for the computer to operate. Your battery life can be found in the bottom right corner of your screen next to the wifi symbol.

Confirm that the battery is in the right place. This includes looking at all contact points and making sure that the battery is locked into the computer back. You can attempt to remove the battery.

Look at the battery settings in the computer system to see if there are any options chosen that may drain the battery.

Remove the battery and confirm that there is no damage to the battery, including all contact points. The way to remove the battery can be found in our guide “Removing and Replacing the Battery.”

Lenovo G500s Touch Trackpad is inoperative.

Press the corresponding button (such as F6, F8, or Fn+F6/F8/Delete) to disable the touchpad. The user may have accidentally disabled the trackpad. If the trackpad was disabled, you must then enable your trackpad by pressing the corresponding button (Fn+F6/F8/Delete).

Try uninstalling your touchpad driver. Open Device Manager, right-click (or press and hold) touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

Go to the Lenovo support website to download and install the latest Touchpad driver into the touchpad settings under the computer settings tab. When fully installed, restart your laptop and retry.

If all of these steps above do not work, there may be a problem with the trackpad. If so, check out our guide on how to fix the trackpad!

Lenovo G500s Touch Sound Projection

Confirm that the mute function is off. Press Fn+F1. If the mute function is off, it will turn on automatically when you press Fn+F1.

Confirm that the speaker is selected in the playback device option. Go to sound settings for doing so. If the speakers are not checked on in the settings, simply click on the Dolby Speakers. This will automatically change your playback device to your systems speakers.

In some cases, you might need to uninstall the Sound Device in the Device Manager. In the device manager, press and hold the audio driver and select uninstall. After uninstalling the sound device, turn your computer off and reboot it. This should reinstall the sound device and fix the sound problems.

Lenovo G500s Touch Disc Drive Not Opening

Restart your device. You can restart your device by holding down the power button. This will completely turn off your device. Once it is turned off, you will be able to hold the power button down again to turn your computer back on. Another way to restart is to click on the windows tab in the bottom left corner of your screen. Click the power button, and click restart.

Click the arrow next to “DVD/CD-ROM drives,” and check for any updates to the “HL-DT-ST DVD.” If the driver needs an update, it will install and restart. If this does not work, go back to the same place and check the “Properties.” Select the “General” tab. The device will try to give you more information as to why this device is not working.

If it still does not work, look for the manual eject hole. This is located at the disc tray, to the lower right of the disc tray eject button. You will need a small, narrow tool (or a paperclip) to insert into the hole. Gently press into the manual eject hole until the disc drive opens. This may not permanently fix the issue, but you have a way to open the disc drive.