I completed the battery swap as per these instructions. Now I’m trying to get past the issue the battery will not charge. The device will not turn on. When I plug the Asus-branded cable & charger into the Type C socket, the screen displays an “empty battery” symbol followed by the green “battery question mark” symbol. I understand this means the battery is unrecognized and am trying to resolve this problem. Any helpful hints please?

The original battery says” Rating 3.8v 15.2 Wh” and “Capacity 4000mAh(TYP) 3984mAh(MIN)”

Clone batteries may be lower. Wish I’d bought a “factory battery”

The tray only provides a mounting location for the battery which is securely stuck to the tray with foam tape. Pry them gently apart. I reinstalled my tray & screws, then reconnected the power cable and finally placed the battery into the tray. The clone battery is physically smaller than the original and the power cable isn’t in quite the same place but it does fit.

I removed both ribbon ends on the ASUS-labelled ends of the cable. FWIW, one of my connector lock tabs is white & the other is black.