My iPod has crashed and it apparently completes the display of the "apple" logo and then displays a big red cross, and further below shows the link to the support website of apple; www.apple/support/ipod I've tried the site and haven't read anything useful as such. I've seen many videos n youtube stating that one should just simply tap it, or even drop it to the floor, and it should probably work. I'm not satisfied with that, and haven't tried it. I wanted help with this, but I do wish to keep my files (music, videos and photos) without losing the from the iPod.