First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers -'' click on ''>'' to expand the list ''-'' ***right click*** a ''USB Root Hub'' entry in the list ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
-
***If the USB ports still don't work,*** here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
+
***If the USB ports still don't work*** and all of the listed USB Root Hubs' Power Management settings have been unchecked, here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
Replacement boards are available online. Search for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
-
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers -'' click on ''>'' to expand the list ''-'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
+
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers -'' click on ''>'' to expand the list ''-'' ***right click*** a ''USB Root Hub'' entry in the list ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
***If the USB ports still don't work,*** here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
Replacement boards are available online. Search for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
-
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
+
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers -'' click on ''>'' to expand the list ''-'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
***If the USB ports still don't work,*** here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
Replacement boards are available online. Search for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
***If the USB ports still don't work,*** here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
-
Search online for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
+
Replacement boards are available online. Search for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
-
***If there is no indication of power being supplied to these devices*** i.e. mobile phone charges or mouse laser LED turns on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
+
***If there is no indication of power being supplied to these devices*** i.e. mobile phone doesn't start to charge or the mouse laser LED doesn't turn on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
-
***If the USB ports still don't work,*** here's the [https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
+
***If the USB ports still don't work,*** here's the [link|https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
Search online for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
***If there is no indication of power being supplied to these devices*** i.e. mobile phone charges or mouse laser LED turns on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
Then restart the laptop in the normal manner and check if the USB ports now work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
-
***If the USB ports still don't work,*** here's the https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
+
***If the USB ports still don't work,*** here's the [https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
Search online for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light and check.
+
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light
-
If there is no indication of power, go into ''Device Manager - Universal Serial Bus Controllers - click > to expand the list -'' ***right click*** ''USB Root hub'' ***-*** ''Properties - Power management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
+
***If there is no indication of power being supplied to these devices*** i.e. mobile phone charges or mouse laser LED turns on, go into ''Device Manager - Universal Serial Bus Controllers - click on > to expand the list -'' ***right click*** a ''USB Root Hub entry in the list'' ***-*** ''Properties - Power Management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
-
''Do this for all the Root hubs listed in USB controller category in Device Manager.''
+
''Do this for all the Root Hubs listed in USB controller category in Device Manager.''
-
Then restart the laptop and the normal manner and check if the USB ports work OK
+
Then restart the laptop in the normal manner and check if the USB ports now work OK
-
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link.
+
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link that is in the menu options box that appears.
+
+
***If the USB ports still don't work,*** here's the https://dl.dell.com/content/manual18922201-dell-g3-3590-service-manual.pdf?language=en-us&ps=true|owner manual] for the laptop. Go to p.40 to view the procedure to remove/replace the IO board
+
+
Search online for ''Dell G3 3590 IO board'' to find suppliers that suit you best.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light and check.
If there is no indication of power, go into ''Device Manager - Universal Serial Bus Controllers - click > to expand the list -'' ***right click*** ''USB Root hub'' ***-*** ''Properties - Power management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
-
''Do this for all the Root hubs listed in Device Manager.''
+
''Do this for all the Root hubs listed in USB controller category in Device Manager.''
Then restart the laptop and the normal manner and check if the USB ports work OK
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link.
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light and check.
-
If there is no indication of power, go into ''Device Manager - Universal Serial Bus Controllers - click > to expand the list -'' ***right click*** ''USB Root hub'' ***- ''''***''Properties - Power management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
+
If there is no indication of power, go into ''Device Manager - Universal Serial Bus Controllers - click > to expand the list -'' ***right click*** ''USB Root hub'' ***-*** ''Properties - Power management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root hubs listed in Device Manager.''
Then restart the laptop and the normal manner and check if the USB ports work OK
-
To get to Device manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link.
+
To get to Device Manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link.
Hi @k_str_l
First check if power is being supplied by the USB ports by plugging in a mobile phone or a USB mouse with a laser light and check.
If there is no indication of power, go into ''Device Manager - Universal Serial Bus Controllers - click > to expand the list -'' ***right click*** ''USB Root hub'' ***- ''''***''Properties - Power management'' and check that the checkbox that states "Allow the computer to turn off this device" is ***unchecked.***
If it is checked, uncheck it, and click OK.
''Do this for all the Root hubs listed in Device Manager.''
Then restart the laptop and the normal manner and check if the USB ports work OK
To get to Device manager in Win10/11, press the Win key and x key (both together) and click on the Device Manager link.