Historial para "hp 15-br0xx not powering on."

i recently recieved an HP Pavilion x360 (15-br0xx). it wont power on. the ac adapter light turns on and the power light turns on when i press the power button, but nothing happens on the screen. i think it might be a ram issue, i just want to ask around before i open it up. i Am  sorry if this doesn’t make any sense, i typed this in a hurry.

Dispositivo:

HP Pavilion x360 15t-br000

Estatus:

open