Does your Dyson Ball Animal vacuum cleaner no longer suck up dirt, dust, and debris when using the standing vacuum? Dyson Ball Animal vacuums are susceptible to a range of problems that could cause them to lose suction. Check the following possible causes to identify and solve the problem.
If your Dyson Ball Animal vacuum loses suction when using the hose or nozzle rather than when it is standing, see the Dyson Ball Animal Has Loss Of Suction In Hose problem page, instead.
Full Dust Cup
If the vacuum’s dust cup is full, there is no space for the dirt and debris to go when you are vacuuming, resulting in a loss of suction. To fix this problem, remove the vacuum’s dust cup and empty it.
If emptying the vacuum’s dust cup does not fix the loss of suction problem, there may be something blocking the vacuum’s airway. There are two main places you can check for a blockage: the dust cup air duct and the intake opening behind the vacuum’s brush roll. To check for a blockage in the dust cup air duct, stand the vacuum upright and remove the dust cup. Next, disconnect the stretchable hose and check for clogs in the air duct behind the dust cup.
If there is no clog in the dust cup air duct, check for a clog near the roller brush. Lay the vacuum down and check the opening behind the brush roll for clogs. If there is debris, it is easiest to clean the opening with scissors by carefully cutting away any debris.
If you could not find any blockages in the vacuum’s air ducts, the vacuum’s filters might need to be cleaned. If both your foam filter and felt filter have not been cleaned in the past month, this may have caused your vacuum to lose suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water runs clear. Let the filters dry fully before putting them back into the vacuum. If the vacuum is still not picking up dirt and debris, your filters may need to be replaced.
Brushbar Is Stuck
If your vacuum is still not picking up dirt, dust, and debris, the vacuum’s brushbar may not be turning. Ensure that the brushbar button, which is gray and located next to the power button, is turned on. If this is not the issue, then the brushbar itself may be damaged or stuck. Remove and check the brushbar for built-up debris using this Dyson Ball Animal Brushbar Replacement Guide.
If you have tried all of the previous solutions and your vacuum still refuses to pick up dust and debris, your vacuum’s motor may be at fault.
Questions other people have asked about this
- I am not getting suction to the canister when using the brushbar
- The brush isn’t spinning on the bottom
- Why does my brush bar not spin?