Hello, you will need to remove the cover and locate the loading wheel which is on the right rear of the loading carriage, it has the rubber band on it that connects to the loading motor. Start pushing the wheel away from you til the carriage is completely open, from there you can remove the tape if it is not loaded inside up to the drum, if it is you will need to remove the four screws that hold the upper carriage to the base and manually pull the upper carriage off and remove the tape.