Respuesta a "Screen issues, Back light dims & goes out"I have the same display problem for my 13” Macbook pro that I bought in late 2016. I agree with all the comments state that this is clearly a product defect and degradation of Apple products. I already went to Brea Mall Apple store and tried to find out what happened, the only solution I got is to pay $400 for replacing a new display if your warranty is out. The thing is even though I am seeing enough reports online, Apple repair team did not see enough data to recognize this is a known issue that they should acknowledge and do something about it. I urge everyone who run into the problem go to Apple support site and log a ticket. I am in the process of escalating it upward and hoping to get a more satisfying resolution by talking to the senior product support staff and customer relation.
Respuesta a "lid open problem: could not open more than 90 degree"I can’t offer any tangible solution for your broken screen since myself is in the process of fixing it. However I urge everyone to log a ticket on Apple support site so that they are aware of it. Until enough people report the same problem, they will not open a quality program for it and they will not repair for free. Once a quality program is created for this specific issue, we can even get refunded for the repair cost we put in. Update (09/05/2018): I’m sorry to see more cases spreading globally, The Apple Store’s again continued to ask its customer to pay for the repair even though it is very obvious that it is a defective component. Long story short, I too talked to a senior staff from the support team but got no help. I continued to reach out to customer relation, after an hour long heated discussion, she finally agreed to repair my display for free. Yet, the Apple Store did not agree to the decision, I had to pick up my system from the Apple Store and declined the repair first. The Apple customer...