Fixed! I With the help of AT&T chat. My LG K10 kept restarting every 15 to 20 minutes 1 First I made sure my pictures, video etc were saved on a SD Card. 2 Remove SD card 3 Go to Settings 4 General 5 Phone Management 6 Backup & Reset 7 Choose - Network settings, NOT Factory 8 OK When complete turn phone off wait 30 seconds turn on. Re-enter Wifi password All my icons were there, nothing lost. I hope this helps you too