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Versión actual por: Caitlin

Título:

How can I fix an unresponsive touch screen after water damage?

Texto:

5 days ago, I dropped my phone in water. The top was briefly submerged before I took it out and dried it with a towel while panicking. The touch screen has been unresponsive ever since, and because my phone is a sealed phone, I cannot remove the back to dry it internally.

I’ve left it in the sun, in silica gel balls and in rice across the 5 days since it broke, and I turned it off after the 2nd day. However, my phone is encrypted and requires my password to turn my phone on. Because my phone is not on, I cannot transfer my photos and files that were on my phone to my laptop.

Is there any way to transfer my files? Can I get my device unlocked/turned on without touching the screen? Can it be fixed without deleting my files?

Please help, any suggestions would be appreciated.

Thanks.

Dispositivo:

Samsung J7 Pro

Estatus:

open

Respuesta Aceptada:

+509042

Aporte original por: Caitlin

Título:

How can I fix an unresponsive touch screen after water damage?

Texto:

5 days ago, I dropped my phone in water. The top was briefly submerged before I took it out and dried it with a towel while panicking. The touch screen has been unresponsive ever since, and because my phone is a sealed phone, I cannot remove the back to dry it internally.

I’ve left it in the sun, in silica gel balls and in rice across the 5 days since it broke, and I turned it off after the 2nd day. However, my phone is encrypted and requires my password to turn my phone on. Because my phone is not on, I cannot transfer my photos and files that were on my phone to my laptop.

Is there any way to transfer my files? Can I get my device unlocked/turned on without touching the screen? Can it be fixed without deleting my files?

Please help, any suggestions would be appreciated.

Thanks.

Dispositivo:

Samsung J7 Pro

Estatus:

open