Thank You SO very much for the information! I had to use the factor restart you had explained. Unfortunately I guess I didn't have it configured to my Google account? I know I had used it many times to check my Gmail though? I guess I don't know HOW to configure them together? I know the only thing it kept telling me before I did the reset was it was the wrong password & I would have to wait 30 seconds before I could attempt it again, I never had anything from Google come up.
Thank you SO much again for your help, it was appreciated very much! Cheryl