This guide shows how to remove the paper eject frame assembly Constant paper jams might be caused by a faulty paper eject frame assembly. This process requires the knowledge of how to use basic tools.

Turn off the printer.
  • Turn off the printer.

  • Disconnect all data connections coming into the printer such as USB, networkd cables, firewire, etc. as well as removing the power cord.

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Locate the IEEE cover in  the back.
  • Locate the IEEE cover in the back.

  • Gently slide cover to the right to unlatch then pull to remove it.

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  • Using a #2 Phillips screwdriver, remove the four 10mm screws shown.

  • Remove the 6mm screw that holds the rear housing in place.

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  • Remove the rear housing by pulling it backwards.

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  • Insert the flathead screwdriver or plastic pry tool into the cutouts of the lower housing.

  • Release the two tabs of the side housing by lifting the tool in an upward motion

  • Remove the side housing by pulling it outwards.

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  • Both side housings are attached by the same type of mechanism.

  • Using the same method, remove the other side housing.

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  • Lift the paper support.

  • Open the printer cover and front cover.

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  • Remove the four 10 mm Phillips #2 screws from the sides of the printer.

  • Remove the three 6mm Phillips #2 screws.

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  • Detach the tabs from the pins on each side by pulling it outwards.

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  • Remove the two 10 mm Phillips #2 screws on the front of the printer.

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  • Disconnect the cable on the side by carefully pulling it outwards.

  • You may need to gently rock the cable up and down while pulling.

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  • Remove the upper housing by lifting it upwards.

  • It's easier to lift the housing by gripping it from the bottom.

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  • Hold the ink tube and draw out the waste ink tube by pulling on both tubes in opposite directions.

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  • Remove the acetate tape that secure the connector cable.

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  • There are six screws that secure the printer mechanism.

  • Using the #2 Phillips screwdriver, remove the three 10mm screws shown.

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  • Using the #2 Phillips screwdriver, remove the last three 10mm screws securing the printer mechanism.

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  • Remove printer mechanism from lower housing by holding the handles and lifting it upwards.

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  • Remove the CD-R unit housing by releasing the two attaching points to the tray base.

  • Pull it outwards diagonally one side at a time.

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  • Remove the left frame support plate by removing the two 6mm screws that secure it.

  • Pull it out by hand to free it.

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  • Using the #2 Phillips screwdriver, remove the four 6mm screws.

  • Remove the two 8mm screws.

  • The screws are located on the lower sections of the printer.

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  • Two guide pins secure the paper EJ assy in place.

  • Remove the two guide pins on the CD/DVD tray base by pulling each pin outward.

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  • Remove the paper EJ frame assy by pulling the it towards you.

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To reassemble your device, follow these instructions in reverse order.

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