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HP 15-f009wm Troubleshooting
This page contains troubleshooting information for most common problems with HP 15-f009wm laptop computer.
The Computer Does Not Start
The computer does not load the operating system while getting stuck at HP logo, black screen, or BIOS configuration.
Incorrect Boot Options
If the computer gets stuck at the BIOS screen, the issue might be in the software, not hardware. Use the arrow keys to navigate to the Primary Master (hard drive) tab in the menus and make sure the correct hard drive is selected as a boot device. Sometimes switching from UEFI to Legacy mode and vice versa will help. Upon completion, press F10 and enter to exit and save the changes.
Faulty Hard Drive
In case if the primary hard drive is not recognized in BIOS, the fault is most likely lies in the hardware. Troubleshoot and replace the hard drive with our hard drive replacement guide.
Please refer to our faulty battery troubleshooting section.
Faulty Motherboard or Built-in Components
When it is impossible to load BIOS (black screen or stuck at the HP logo), the problem is most likely with the motherboard. Replace it using our motherboard replacement guide.
No Sound Coming From Computer
There is no sound coming from the computer or the sound is distorted, cracking, or popping.
Plug in another set of speakers or headphones into the audio jack. If there is sound coming through these, then the built-in speakers are faulty and need to be replaced.
Outdated or Corrupt Audio Driver
To install the audio driver, visit this link. Then expand the “Driver-Audio” section. Click download to install the audio driver.
To update your audio driver, go to Control Panel> Device Manager> Sound, video, and game controllers. Click on your sound driver> Driver> Update driver. Afterward, restart your computer.
No Power or Trouble Booting
The computer does not load the operating system while getting stuck at boot logo or black screen.
Perform a Power Reset
These steps are useful if the computer has no reaction (no sounds or lights) to the power button being pressed, despite being plugged in.
Disconnect any connected devices (USB devices, printers, displays, etc) and unplug the AC adapter from the computer. Remove the battery with our battery replacement guide. Now press the power button for 15 seconds and reinsert the battery. Plug in the AC adapter and turn on the computer.
When laptop stuck at a blank screen or the HP logo, the problem is most likely with the motherboard. Try pressing F8 during boot - if the laptop still gets stuck, nothing can be done except replacing the entire motherboard. Use motherboard replacement guide for an easy step-by-step instruction.
If the computer makes no reaction whatsoever to pressing the power button, start by troubleshooting the battery. Plug it into the charger and see if the issue persist. If the computer starts when plugged in, but does not start otherwise, replace the battery with our battery replacement guide.
Faulty Hard Drive
If computer starts, but instead of loading Windows goes straight to settings menu (BIOS), the problem is most likely with the hard drive. Troubleshoot and replace the hard drive hard drive replacement guide.
Buttons on Clickpad Not Working
The buttons on the Clickpad are not responding to being clicked.
Incorrect Clickpad Settings.
To correct the Clickpad settings, go to Control Panel> Mouse Settings> Clickpad>Clickpad settings. If the 'clicking' box is not checked, click it. Click 'apply' then 'ok' to exit the settings.
If the settings are correct and the buttons on the Clickpad still do not work, then the Clickpad is faulty and needs to be replaced.
The Computer Randomly Shuts Down or Crashes
When using the computer, it turns off and the screen goes black.
Corrupt Operating System
The first possible cause is the operating system itself. Try restoring it from backup, if possible. Go to Control Panel > System and Security > Backup and Restore. Click on “Recover system settings on your computer”. The first recovery option is to restore system settings from an earlier point. Click “Open System Restore” and follow instructions to restore settings. Your files will not be affected by this method, but you might lose some of your installed programs.
The second option is to restore the system from a full backup, which will erase some of your files. In order to do this, go to Control Panel > System and Security > Backup and Restore. Then click on “Advanced recovery methods” and choose “Use a system image you created earlier to recover your computer” and follow the instructions.
The last resort is to reinstall operating system completely, which is done from the same menu. This requires having Windows install disk. If nothing helps, move to next sections.
Faulty hardware might be the cause. It could as be simple as the hard drive or something more troubling, like the motherboard or RAM. Use our guides to learn how to replace the motherboard, RAM, or hard drive.
Issues with Cooling System
Faulty cooling systems are often the cause of computers randomly shutting down. In order to troubleshoot this problem, you will need to use a program for monitoring computer components temperature, like Speedfan. You will need to make sure that temperatures of all components stay within allowed limits. If the CPU temperature exceeds 90 degrees Celsius under a heavy load, there is an issue with a cooling system. Hard drive temperature should stay under 40 degrees Celsius. After you determined that the issue is indeed with the cooling system, you can use our cooling system replacement guide to replace the hardware.