I suggest putting it in a hot car until its really hot, like you can barely pick it up. then slide a very thin piece of plastic around the edges and take the whole screen off. (I did my 1st gen surface pro this way. ) Refer to the disassembly guide or tear-down to make sure you don't damage the cables. (for the first gen, separate the sides and top with the plastic card (you want something thinner than a credit card actually, like perhaps a piece of a milk jug or water bottle) Then til the screen up along the bottom edge. Do it SLOWLY and a little at a time and the glue along the lower edge will separate. Also, once the screen is free, let the laptop cool COMPLETELY before undoing the plastic clips that hold the FPC cables down.
When hot its easier to break them. CAREFULLY clean off the old adhesive. Its a job that will take a few hours. Don't rush it or you will damage something. Use some 3M 9448A black double coated tape to put the screen back down. This will result in a much more professional and permanent repair than gobbing liquid glue in the gap and smooshing it down. While your in there, you will likely want to replace the solid state drive. A 250GB samsung msata (for first and second gen units) or m.2 (for 3rd and 4th gen units) can be had for around 80 dollars. A 450GB drive can be had for around 130-150 these days. Since your in there, you might as well do the upgrade since once you put it back together there is a good risk of damaging it if you take it apart again.
Remember though, ANY time you take apart things like these tablets, there is a risk of something going catastrophically wrong. If you have deep scratches on your screen for example, don't even try it, or it WILL break. (right at the scratch) Another problem is the fpc cables that connect the screen. The battery has to be connected when you assemble and disassemble it. As such, if one of the FPC cables is crooked going in or out of its socket, it will short out and you will let the magic smoke out and that will be the end of your tablet.
Is there a lawsuit about this issue? Since this is a safety issue, Microsoft should be held liable for product liability. Thanks
- de Joe O'Connell
I had the Surface Pro 4 battery expand so much that it lifted & broke the screen. Microsoft would not repair or exchange it. So, I do not thing they will be aggreeable to be liable for a screen jus lifying off.
- de Joseph Benko
Those of you who were able to obtain a replacement, please share number to Microsoft… I have a Surface Pro 4 given for me to use by my school district. I am hoping I can get it replaced.
- de PJ Johnson
How much did it cost you guys to get your surface replaced even though it's a known issue? I am on a VERY VERY limited budget and have NO way to pay for another surface 3 =/
- de Michelle Hoffman
There was a law suit & they extended the warranty to 3 years instead of the usual one year. My screen exhibited similar symptoms. Flicker, discoloration and slight bulging. I ignored it. Finally I came across an article about these issues and contacted Microsoft. It was 3 years and one month after the purchase. So Microsoft refused to replace my computer. My computer was registered with them and they had all the contact information with them. They said they will replace my computer with another refurbished on for $750! Now another 4 months have passed and the screen has completely has come off on two sides. It appears the battery is at fault. Probably it is leaking and bloating inside and could even explode. Now I have got myself a new laptop I have decided to de-assemble the surface (only two sides need to be unglued) and take photographs of the inside and send them to Consumer Protection Agency hoping that they will issue a mandatory recall of this defective and dangerous product.
- de S P
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