Shark ION Robot R75 Troubleshooting

The robot is moving around a room but fails to pick up any debris

Ensure that the brushes beneath the robot are clean and in good condition. If hair or a build up of debris is found, take the following steps:

• Remove the brushes from the base of the robot
• Using a damp microfiber cloth, clean the bristles of any hair or obstructions

If upon inspection the brushes seem worn, consider purchasing replacements.

Ensure the main brush is in good health and free from debris. Access the main brush and cleaning bristles. Remove the end cap of the main brush and clear it of any hair. Use a damp microfiber cloth to clean out any dirt or hair built up on the brush, cap, and cleaning bristles. If upon inspection the brush or cleaning bristles seem worn, consider replacing these components with this guide: Shark ION Robot R75 Main Brush Replacement

 If the robot isn’t collecting debris, there is a chance that one of the brush motors has failed. Inspect the robot to see if the brushes are turning. Before purchasing new motors, check to see if there are any obstructions or buildups in or around the brushes. If none are found and the brushes aren’t moving, the motors may need replacement. Replace brush motors with this guide: Shark ION Robot R75 Side Brush Motor Replacement

If the “!” indicator light is displayed or flashing on the Shark ION ROBOT, it indicates that there is an error.

If no lights are showing, this may indicate that the robot may be turned off or that the battery may need charging. To fix this error, press the power switch. If there is no response, place the robot on the charging dock.

If the Clean RED + “i” are flashing together, it indicates that the suction motor has failed. To fix this error, remove any blockage and clean the filters. Check that there is no obstruction that would otherwise prevent suction.

 If the Clean RED or Max light is flashing, it means that the robot may be stuck on an obstacle or the front bumper may be jammed. To fix this error, relocate the robot to a different location and inspect the bumper. If light continues to flash, try to remove the front caster wheel and clean the wheel housing.

If the Dock light is flashing, it indicates that the robot’s BotBoundary sensors are malfunctioned. To fix this error, make sure to contact Customer Service at 1-800-798-7398.

If the Clean RED/DOCK lights are flashing together, then the cliff sensors may have malfunctioned. To fix this error, clean the cliff sensors.

If the Clean RED/MAX lights are flashing together, it indicates that the dust bin may have been removed. To fix this error, reinsert the dust bin and ensure it is properly secured in place.

If MAX/ “i” are flashing together, it indicates that one of the side brushes are stuck. To fix this error, remove any debris from the side brushes.

If Clean RED/MAX/ “i” are flashing together, it indicates that a wheel has been stuck. To fix this error, remove any debris from the wheel(s).

If DOCK/MAX/ “i” are flashing together, it indicates a blockage in the main brush. To fix this error, remove any debris or obstruction.

Robot movement is sporadic and abnormal.

The easiest fix for irregular movement usually comes from cleaning out the robot’s sensors. Use either a dry microfiber cloth or compressed air to clean the sensors around the bumper and underside of the robot.

Inspect the drive wheels and caster wheels to ensure that they are free of any obstruction. This is commonly caused by dirt and hair. If upon inspection the wheels seem worn, you may want to consider replacing them.

For a guide on replacing drive wheels, click here: Shark ION Robot R75 Drive Wheel Assembly Replacement

For a guide on replacing the caster wheel, click here: Shark ION Robot R75 Caster Wheel Replacement

If the robot seems to have trouble moving, especially on a smooth, hard surface (non-carpet), one or both of the drive motors may need to be replaced. Before considering purchasing replacement motors, ensure that the wheels are in good condition and free of obstructions.

For a guide on drive motor replacement, click here: Shark ION Robot R75 Drive Wheel Assembly Replacement

The robot moves around as normal, however, it freezes in place a few minutes in.

Verify that the device is powered on and that the battery has a sufficient charge

Ensure that the front and rear wheels of the robot are moving freely and clear of any debris that may accumulate and prevent them from moving properly.

Remove the main brush, and check for a build-up of hair or debris that may have clogged the brush. Remove both sections of the end cap that drives the brush while also removing any hair that has built up.

If the robot fails to move, there is a chance that one or both of the motors has encountered an issue. Check to see if the motors are making any abnormal sounds, feels hard to turn, or if there is some form of debris stopping them from turning the wheels. If none of these issues are present, then you may want to consider replacing a motor.

For a guide on drive motor replacement, click here: Shark ION Robot R75 Drive Wheel Assembly Replacement

When the robot is docked, it does not charge as it is designed to.

Make sure that the charging dock is fully plugged into a wall outlet, power strip, or any other source of power you are utilizing. If it is plugged into a power strip or similar source, ensure that it is switched to on.

Be sure that when the robot is docked, there are no obstructions that might restrict it from docking fully. This includes small debris.

Verify that the device’s battery is holding at or near the specified charge time. If not, the battery may need to be replaced.

For a guide on replacing the battery, click here: Shark ION Robot R75 Battery Replacement