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Phone does not pick up sound

No matter how loud you speak, the person on the other line cannot hear you.

Mute button is on

Before completely taking your phone apart, it may just be that your mute button has been pressed. By pressing it again, it will unmute it.

Bad microphone(s)

If your mute button has not been pressed, it is likely that there is an issue with one or more of your microphones. If this is the case, you will need to open up your phone and replace the microphones. Remove the microphones by using this guide.

Speaker is not working

You cannot hear your phone conversation.

Volume is down

Your volume may be turned down. To ensure this is the case, press the + key on the volume button.

Bad Internal Speaker

If you are having an issue with the audio on your phone and there does not seem to be a problem with the volume button, your Internal Speaker may need replacing. By using the back housing replacement guide, you can open up your phone and check out the internal speaker from there.

Phone does not ring

There does not seem to be a problem with the audio speaker, but when you receive a call there is no ring.

Ringer switch has been turned off

Underneath your phone there is a switch to shut your ringer on and off. It is possible that this switch may be on the "off" setting.

Unresponsive/ Sticky buttons

The keys on your keypad are unresponsive or stick.

Bad button pad

This will generally require that you open up the phone and either clean the connections between the buttons and the motherboard by using this guide or replace the button pad altogether. You can find help replacing the button pad here.

Light does not shine bright or at all

The LEDs signal phone status and other controls include a ringer volume, speaker volume and microphone mute. If you are having a hard time seeing them, there are some possible solutions.

Missing light bulb cover

If you look closely, there should be three small plastic reflectors sticking out of the top of the phone. If any of these are missing, the light bulb will not shine as bright. If this is the case, you may need to replace it. You can open up your phone with the back housing guide and check it out.

Bulb is out

If you cannot see any light at all, the bulbs may need to be replaced.

3 Comentarios

The menu button is not working and led light is red plus zero button not working

Ewoh Ifeanyi - Contestar

It says "Waiting for image" on the screen and won't start. what can i do?

Marc Lo - Contestar

my device isn’t charging the battery how can i troubleshoot this to repair it?

Andre Lewis - Contestar

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