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Problems with making calls

I had an iPhone 13 previously used and it set in the box for about a year and I decided to use it again I activated via eSIM and now when I make calls it’s constantly breaking up when making calls I contacted my carrier and they say it is an issue with the phone not an issue on their end what can I do to fix this I’ve tried resetting and resetting carrier setting with no change.

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Hi @kylej54619

Does the problem still occur if you connect a known working, compatible charger to the phone and then make/receive calls?

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It does it every time it even does it when connected to WiFi with WiFi calling on it does it when connected to 5g or LTE

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@kylej54619

Does the person you call say that you're voice is breaking up when on a call or is it OK?

Just wondering if it is a reception or transmission problem. Does it happen when using the phone in loudspeaker (aka hands free) mode?

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Yes when talking to literally anyone it will just be quiet sometimes like I’m not speaking when I am

or they will hear bits and pieces of me talking then sometimes it will go for a while and everything will be heard just fine

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I can literally be in town with full service 5g and it will happen

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