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VTech Kidizoom Smartwatch DX2 Troubleshooting
The perfect tech for kids, Kidizoom Smartwatch DX2 by VTech lets them take pictures, videos, play games, tell time and more! Released in July 2017 and identified by product number 80-171600.
Unable to View Downloaded Pictures or Videos
Pictures and videos downloaded onto the watch cannot be viewed.
Wrong directory
One must be sure to have downloaded pictures to the correct directory, in order to be able to view them. Such as, photos should be placed in the DOWNLOAD/PHOTO folder, while videos should be placed in the DOWNLOAD/VIDEOS folder.
Improper File Format
The watch can only accept JPEG and AVI formats. If photos/videos are not stored under these formats, the user will not be able to display them on their watch.
Device will not Charge
"The device will not charge when plugged into a power supply"
Faulty USB Cable
Check to make sure the cable is plugged in to a power supply and correctly plugged into the device. If it is still not working the cable may need to be replaced. You can purchase a new one here from VTech's website if necessary
Faulty Battery
If the USB Cable is not at fault, the battery may be disconnected or damaged. Follow this replacement guide to make sure the battery is connected and replace it if necessary.
Trouble Connecting to the Computer
Watch is not registering that it is connected to a computer.
Bad USB Cable
The physical cable may be broken due to wear and tear, or simply being a faulty cable. Attempt to test it using another device, and if it still does not work, then it must need to be replaced. You can purchase a new one from Vtechhere.
Bad USB Ports
The connection issue could be from a faulty USB port, on either the Smartwatch or the computer you’re trying to connect to. To test if it is the computer USB port, try connecting to another computer and see if that works. If all else fails, it could be the watch’s USB port which can be fixed by replacing the motherboard.
Software Error
The watch may need to have its system reset and reboot, which could be a reason why it was not connecting. To do this: turn the master switch to the OFF setting, wait 30 seconds, and turn it back to ON. Then you can try to reconnect the watch to a computer.
The Screen is Black
The smartwatch is not turning on when attempting to use it.
Power is off
The Master Switch at the back of the watch may have accidentally been switched to OFF which would prevent the watch from turning on. Simply, switch it to ON.
Faulty Battery
The watch may not turn on because the battery is dead. To fix this issue, charge the Smartwatch for at most 3 hours: using the USB cable and a computer, and then try to turn it on again.
Master Switch
You will want to check to see if the master switch is off, located on the back of the watch labeled “ON”. If the master switch fails, there is the potential that your watch’s master switch may be faultyor your battery is not charged. In this case, connect a USB cable between the watch and the computer allowing it to charge.
Bad Motherboard
If the Master Switch appears to not need to be replaced, then the issue could be inside of the Smartwatch. The final solution to not being able to turn on the watch could be to replace the motherboard.
Button is Stuck
Pressing the button does not do anything.
Cleaning
If a button seems to feel sticky to the touch, it may need to be cleaned. In order to do so, you must deconstruct the watch to remove the buttons first. Then, wash both the button and the watch frame with a water-based cleanser. Once fully dry, reassemble the watch.
Exposure to water
After exposure to water, the watch does not work properly.
Watch no longer works
After an accidental fall into water, do not turn the watch on, there’s a good chance the watch will short circuit. Therefore, you want to turn the master switch to "OFF" and unscrew the backing of the watch. Without removing any of the mechanics in the watch fully submerge the casing in a cup of uncooked rice or other drying agent such as silica gel. After a minimum of 24 hours up to 72 hours, reassemble the watch.
Faulty Display/USB port/Motherboard
After attempting to use a drying agent, and if a part of the device still does not work properly, refer to the relevant repair guides. If the parts still do not work after going through the troubleshooting guides, then the motherboard will most likely need to be replaced.
Images are Not Clear
Images seem blurry when displayed on a computer.
Improper Resolution Settings
Check the device settings depicted as a wrench and screwdriver, and go to advanced. Under video resolution, there will be two options 320x240 and 160 x 120, The first option will provide you with better quality images so make sure that it is selected.
Display is Difficult to See
When looking at the face of the watch, it is hard to see the screen being displayed.
Noticeable Scratches on Watch Face
Try polishing the screen with a standard whitening, non-gel toothpaste using a soft cloth in a circular motion; this will work to smooth out any scratches in the cover, then clean it off with another cloth making sure not to get any water inside the device
If this does not work, please see the repair guide on how to replace the front cover of the device.
Dark Screen
Most likely the the screen is not properly connected to the motherboard. Follow this guide on replacing the motherboard to learn how to remove the board and check that the screen is properly connected.
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51 comentarios
I’ve connected the phone to the computer it only shows it as charging but won’t allow me to download, it says no device detected
Marshall Dominguez - Contestar
Same here. Our SmartWatch is connected to our Mac and charging but nothing else. We can’t create the parent account… Any solutions, please?
Matthew Holland -
Same for me. I’ve connected the phone to the computer it only shows it as charging but won’t allow me to download, it says no device detected .
nikowu - Contestar
I tried connecting on a Mac and a PC. It says “Connecting” and then “Charging” but it does not show a folder at all.
Fixer Upper - Contestar
I am annoyed that this is happening but relieved that I am not the only one!
Linda K. - Contestar
I am having the same issue. I tested multiple USB cords on multiple computers and it says the same….’Connecting’ for a few seconds and then just ‘Charging’. VTECH….HELP!
Sean Chamberland - Contestar
You have to turn watch on and get past the setting the date screen so its on menu then plug in and it will connect.
mitchweichtjenkins.83 -
I was having the exact same problem. I found the cord that came with the watch rather than a generic micro-usb to usb cable…and that was it. It HAS to be the cord that it came with in order to get it to connect to my computer!
Erika Bird -
Switching to a different cable fixed it for me as well. It doesn’t have to be the cable that it ships with, it just has to be one that magically supports data transfer and isnt a simple charging cable.
Kyle Bond -
Same problem with me. Won’t connect to Mac (MacOs Mojave 10.14.6). USB won’t recognize watch. It charges via the USB, but won’t connect. Error message says “VTech device not found. Please connect your VTech device to the computer, turn the device on and try again”
sam_galvagno - Contestar
The front camera dont work, when I switch to the front camera de watch does nothing and I have to restart it to make it work again
Alvaro Gaibor - Contestar
Same problem. It freezes when I switch to the front camera. 😞
Anna Karmina -
Mine wont switch to the home screen and it is staying on the same screen even when I charge it
Jayson Morales - Contestar
Has anyone found where can do an update on the watches programming?
mitchweichtjenkins.83 - Contestar
Same issue as above. Are you doing anything about this obviously widespread problem VTECH?
melissa.mckeand - Contestar
Had the same issue today. Found the cord that came with it rather than a generic usb cable I was using…and problem solved! It HAS to be the cord that came with it to get it to actually connect and not just charge.
Erika Bird -
Another watch that says connecting, then charging, but isn’t connected, can’t download and has no folder on my computer. This is ridiculous!
Erika Bird - Contestar
Has there been a fix for this charges from computer but won’t connect to software? Kinda makes the watch useless if I can’t put apps on or take photos off.
Cindi Boghosian - Contestar
I noticed that it has to be plugged in super tight to the computer in order to read it. also, need to make sure that the rubber cover is not getting in the way, it does not properly swing out of the way to plug it in 100%
mark.stanley - Contestar
how do i download games and a calculator
Cianni Gordon - Contestar
My watch screen display has become fully white and not working plz guide me what should i do
shahrozt328 - Contestar
The screen shows, the battery charges but it is frozen on the date and nothing is working.
Bonnie Hust - Contestar
I am having the same problem, the watch is not connecting to the computer. It is recognised to charge but not for me to register the watch and access downloads. What do i need to do to rectify this problem please?
jo.willis - Contestar
I am having the same problem, the watch is not connecting to the computer. It is recognised to charge but not for me to register the watch and access downloads. What do i need to do to rectify this problem please?
Rebecca Houston -
I don’t have mac OR windows, I just have a chromebook
Gretchen zzstu Jarvis - Contestar
I’m having the same issue where after DX2 is connected via USB cable to PC it only shows charging not connecting. I have installed the learning lodge app and it says the device isn’t connected. Does anyone moderate this forum?
Jacob Adams - Contestar
Came here to find a solution to this problem. (Same comments as above.) Still no solution posted?
Sarah Polsinelli - Contestar
Luckily the insurance I purchased for it reimbursed me….
Bottom line? This appears to be a POS
Crestoise Sugah - Contestar
I have to agree - it’s just not well made. If this wasn’t gifted to my kid I would never have purchased it on my own.
Sarah Polsinelli -
make how to turn on a watch when dead cuz I can’t do that for some reason I had it for a while and I have not used it for a while
Nathaly Hernandez - Contestar
Im ive tried almost all 36,483 and none worked on my smartwatch dx2
Ibrahim Omar Ahmed - Contestar
Why dose the volume not work
J Faught - Contestar
Everytime I fully charge teh watch it ask me to set back the time and this even if the watch wasn't fully discharged before
Frank - Contestar
Issue I'm having is that when i upload new apps etc to the watch, when I go to access the downloads on the watch the screen just goes black. Literally can't add anything to the watch
Ed O'Connor - Contestar
I saw lines on my dx2, a lot of lines and a black spot. Can you help the issue plz?
Edward Lau - Contestar
The watch is flashing and won't come on
Robi Brown - Contestar
When I charge it, it doesn’t charge properly. I could only see the starting screen and that’s it.
Jashan Kudari - Contestar
Be sure to use a USB-to-Micro-b USB Cable that does both synchronization AND power. I had to try three (3) different cables before I found one that would work. I was able to connect to the smartwatch, download and update its firmware, and download install apps to it. With the correct cable, the watch works as it should. Macintosh user.
www.TechMeBack.com
Tech Me Back LLC - Contestar
I find this watching Works terrific in all categories not a problem very economical great at night many many features for a little money the charging process is very easy it's very tech savvy and very Tech friendly setting the watch for the time and day is on a display and then you can switch through the display very easy to set the time it has many different displays for the time completely happy
Greg lebert - Contestar
The watch is fabulous very easy to use text Savvy Tech friendly easy to set easy to charge lights up well many different displays for the time use more functions that's what needed and for a fabulous price
Greg lebert - Contestar
I would recommend this watch 100% you will be very happy it's well made works very well
Greg lebert - Contestar
It won't keep time. My son got d
For Christmas and I've had to reset the time twice as in each 24hr periods since he has owned it the watch becomes about 2 hours behind real time. Why? How to fix?
Karla - Contestar
1. If it has problems with the time, open settings, go to time and tap/click set then set it to whatever time, but if u jave done all that jazz and it's STILL 2 hours behind time, I can't help
Name -
My 2nd watch, to have died. Seems like this is poorly made. I don't think my son abuses the watch in anyway and keeps it away from water. First few months I got a replacement, since its with the 30 days period. A few months in, it died. My suggestions avoid getting this watch, since its not cheap for a kids watch. I might as well buy a cheap tablet for that price.
Lemons & Ants - Contestar
It shows full battery but when i take it off it wont turn on
Max - Contestar
Name - Contestar
whenever I switch to selfie camera my watch instantly freezes and I have to flip the master switch to turn it back on. any fixes?
Shahwaiz Hashmi - Contestar
please can you tell me how on a laptop
jsnsmsms - Contestar
Yeah i have only a laptop
jsnsmsms -
What to do if the display is stuck in camera mode. Pushing any of the two buttons “home” or “camera” does nothing. Touching any touchscreen buttons does nothing. I tried pushing home button for extended period of time with no effect. Tried home and camera at same time with no effect. Tried main button on back and switching it does nothing. The display will not change and it sill not shut off. What should I try next ?
Tony Faulkner - Contestar
We can get our watch to charge, get it connected to the laptop (windows) and look at Files etc but when the power lead is out there is nothing on the screen, I've tried the reset button, tried holding it in, doing it quickly, it's just not powering up, the screen comes on when charging and said it's fully charged so confused at the issue if anyone could help?
Sara Henderson - Contestar