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Device Will Not Power On
The device does not respond and will not turn on.
Device is Not Being Turned On Correctly
Hold the home/power button (the lower button of the two buttons on the right side of the device) until the device turns on.
Ensure that the charging cord is not broken or corroded. If the charger is damaged, try an alternative compatible charger. Then, try to power on the device while it is charging.
Battery and/or Other Components are Not Connected
Check to make sure battery and all components were properly connected during reassembly.
Battery is Faulty
Follow the battery replacement guide.
Screen is Broken
Device is turning on but screen is damaged. Follow the front screen assembly replacement guide.
Motherboard is Damaged
If other options did not solve the issue, the motherboard may be damaged. Follow the motherboard replacement guide.
Shortened Battery Life
Battery drains faster than expected.
Battery Draining Functions are Often Used
You should not leave too many applications open in the background, especially the Music and GPS apps, which require the most battery power. To close applications:
1. Start on the "Apps" screen and select "Recent apps."
2. Choose an app and then tap "Close" to end that singular app, or choose "CLOSE ALL" to end all applications.
Battery Saving Options are Not Enabled
The power saving mode lengthens the battery life of your device, but forfeits functionality to most applications.
1. Start at the home screen.
2. Hold the bottom physical button and choose the "power saver mode."
Brightness is Too High
Set the device at a lower brightness. To lower the brightness:
1. Start at the home screen and tap the "Brightness" icon.
2. Rotate the bezel to reach the desired brightness.
If all other solutions did not solve the issue, consider replacing the battery with our battery replacement guide.
Unable to Complete Activation Process
While trying to pair the device to a phone, the device will not fully connect.
Initial Connection Has Not Been Made
Make sure the smartphone and smartwatch are powered on. Verify that you have downloaded the Samsung Gear App on your smartphone and that the Bluetooth for both devices is on.
1. Open the app and choose the “Gear S3 Frontier/Classic."
2. Match the passkey and tap "OK" on both devices.
3. Continue through pages to set up your account and until device activation is complete.
Devices Do Not Stay Connected
The connection is not being sustained by both devices, resulting in frequent drop offs in the watch’s functionality. Turn off the Bluetooth connection on the smartwatch and restart it.
Low Smartwatch Battery
The watch may not have enough battery life to complete this action. Charge the watch with the compatible Samsung adapter that came with your device.
Unable to Send or Receive Messages/Calls
Device Can’t Send or Receive SMS Messages.
Bluetooth Pairing Issues
On the paired phone, navigate to your Bluetooth settings. Disconnect and remove your device from the phone. Pair your device to your phone.
Gear Manager App Issues
Navigate to your phone’s app settings. Select the Gear Manager app. Clear cache/data and start the app again.
No Data Connection
Look at your your carrier's coverage map to determine if you have cellular data/service in that location.
No Audio or Distorted Audio
Audio does not play or sounds incorrect
Sound is Turned Off
Audio may be set off or very low. Tap the “Settings” icon on the home screen and navigate to the sounds and vibrations menu by scrolling, then tapping. If you are having issues with media volume, scroll and tap “Volume." If you are having issues with ringer volume, scroll and tap “Ringtones." Rotate the bezel clockwise to increase audio volume.
Do Not Disturb Mode is Enabled
Do not disturb may be turned on, muting incoming notifications. Tap the “Settings” icon on the home screen and navigate to the device menu by scrolling, then tapping. Scroll and tap “Do not disturb”. Rotate the bezel and tap to select desired setting.
Speaker is Damaged
Audio sounds distorted, airy, or fuzzy. Follow the speaker replacement guide.