HP 15-bs051od Troubleshooting

The computer screen is unresponsive, and looks frozen.

In order to close an app, open the task manager by pressing ctrl + alt+ delete. If any of the apps are not responding, click the 'end task' button to close the software.

Hold the power button to completely close the computer. Wait a few seconds, then turn the computer back on.

Follow this guide on how to replace the computer screen.

The computer is making loud noises from the fans, and it is heating up very quickly. This could cause you to restart your computer throughout the day in order to bring the temperature down.

Make sure to keep your computer in an open space(on top of a clean desk) to ensure that the exhaust ports are not being blocked which could cause the computer to overheat easily

If the computer is overheating despite it not being used as intensely, try to find the fans or the exhaust ports and clean the dust off. The buildup can cause the fan to not work properly which would both cause loud noises from the blockage and the computer to heat up easily.

Ensure that your computer is up to date in software, if not this could cause your computer to put in extra work while trying to do simple tasks which would cause it to heat up. This can be done by going into the system settings and checking for any updates.

Follow this guide to replace the fan.

The computer is freezing or randomly crashing, computer is displaying the Blue Screen of Death.

Search “windows memory diagnostic tool” on your computer, the computer will generate a memory report.

Visible damage to the computer may be impacting the components such as the RAM.

(4 GB DDR4-2133 SDRAM (1 x 4 GB)) If the memory part is incorrect, the computer may not have sufficient memory to function properly

Follow this guide on how to install a memory card (RAM) into your computer

The computer is unable to properly emit sound from the speakers or the sound is staticky

Move any objects that are potentially blocking the speakers and keep your computer in an open space that way the sound can be projected clearly.

If the speakers are muffled, make sure to check if there is no dust blocking them. If dust is blocking them, make sure to clean them.

If your computer is not up to date, then this may cause the speakers to be muffled. Make sure to update the audio and speaker connections in the settings feature on your computer.

Follow this guide on how to replace the speaker.

The computer produces an increase in Windows errors or “blue screens” when you turn on the power

If the laptop is not booting up properly try shutting down your computer and disconnecting all devices connected to the computer. Then, restart the computer and uninstall any programs that are unnecessary.

If the computer is malfunctioning or having difficulties doing simple tasks, make sure components are properly installed such as the RAM, graphics cards, and CPU as well as any add-in cards you have.

Follow this guide on how to replace the motherboard.