No matter what you do, the camera doesn't turn on

Make sure the battery is installed in the camera correctly and is fully charged. Refer to our guide for replacing the battery.

The camera won’t turn on if either the battery compartment cover or the card slot is open. Make sure these two slots are closed.

The camera may seem to be off because the display isn't working. Try pressing the shutter button and listening for the camera to make a sound to make sure the display is broken and not something else. If the issue persists, you can follow this guide to replace it.

A component on the motherboard may have come loose or broken entirely. Refer to this guide for replacing the motherboard.

The camera turns off for seemingly no reason

The auto power off feature is activated in order to increase the battery life of the camera. If you do not want auto power off activated, set it to “disable” in the settings menu.

Make sure the battery is installed in the camera correctly and is fully charged if battery problems persist follow this guide to replace it.

The camera won’t take pictures when the shutter button is pressed

Correctly insert a memory card into the slot on the camera.

Some memory cards come equipped with a write-protect switch. Make sure it is in the Write/Erase position.

Make sure the battery is installed in the camera correctly and is fully charged.

Take the lens cap off the front of the camera.

The memory card may be filled with pictures and video. If the card is full, replace the card with a different one or delete unnecessary images to make room.

The mirror may be stuck open or closed. Check for obstructions that may be causing this.

A component on the motherboard may have come loose or broken entirely. Refer to this guide for replacing the motherboard.

Even though it is dark, the camera's flash does not operate

Triggering the flash multiple times in rapid succession will fully discharge the capacitor. If the flash isn't responding, just wait a few seconds between shots. If using an auxiliary flash, this limitation can be mitigated with the use of an external battery pack or AC adapter.

There is a small switch located at the top of the camera that is pressed when an auxiliary switch is attached. This switch may have gotten stuck at some point. If this is the case, a toothpick or a small screwdriver can be used to lift the switch back up.

After a lot of use, the circuitry for the flash may have burned out. In this case, the flash mechanism itself will need to be replaced. Refer to this guide for replacing the flash.

While recording a movie, the camera stops recording without reason

If the move shooting time reaches 29 minutes and 59 seconds, the camera will automatically stop recording. Just start recording again to continue shooting.

The memory card may be filled with pictures and video. If the card is full, replace the card with a different one or delete unnecessary images to make room.

The memory card you are using my be too slow for the high definition footage the camera is recording. Make sure that you are using a SD speed class 6 or faster.

The touch screen is on, but does not respond when you press on it

It is possible to turn off touch control in order to save battery life. To enable it again, go to settings and make sure "Enable" is set with "Touch control".

A component on the motherboard may have come loose or broken entirely. Refer to this guide for replacing the motherboard.

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