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Repair and information guide for the Samsung RS25J500D** refrigerator—a side-mounted freezer model with built-in design, automatic ice maker, and through-the-door service features. This page covers information for model numbers matching the pattern RS25J500D**.

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Freezer icing up at bottom

I’ve cleared out the drain line already once 3-4 weeks ago so not sure what the issue is. Started to notice small puddles of water in front right of freezer on floor everyday and It’s starting to ice up at the bottom under the drawer again. Is there a way to get the service code like I’ve seen on here to see what is actually wrong with it or is that only with newer ones? Any help is greatly appreciated! Model #RS25J500DSR

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Hi @lisasalber

Here's the service manual for the model series.

Go to p.40 Self-Diagnostics during the normal operation and check if any error codes are being displayed.

Given that you've recently checked the drain hose and cleared it (was was blocking it?) I'm wondering if the ice build up under the freezer drawers might be due to a faulty door seal (aka gasket).

If the seal was torn or even worn down then not only would cold air escape from the freezer but warm, moist air could enter, whereupon it would condense to a liquid and then freeze due to the below freezing temperature. inside the compartment. Worth a check anyway.

Place a sheet of paper between the door and the door jamb and with the door closed normally i.e. no pressure on it by you to keep it closed, try pulling the paper out. It will come out with a bit of an effort but not that easily and it should definitely not fall out by itself. Do this at various points around the door, top, bottom and both sides.

If the seal is faulty then the part number is DA63-06538B. Search online using the part number only, to find suppliers that suit you best.

Here's a video that in general shows how to replace seals in Samsung refrigerators that may help.

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Thank you for your reply @jayeff I tried the seal test and it is good. Also tried the diagnostic test however, the whole thing blinks on and off twice so fast it’s hard to tell but nothing actually blinks. It looks like it only shows the same as the pic in the manual so nothing is erroring out? I’ve also read besides the drain line to take the panel off and check something in the back (think it was related to coils, easy check/fix like drain line) but now I can’t find it. Would you know what that would be? Thank you for all your help. You are appreciated!

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It could be a fault in the defrost cycle i.e. defrost heater, defrost sensor etc but I don't know why the diagnostics aren't picking that up if it is.

Perhaps one way to narrow it down would be to run the diagnostics again and this time use your phone to video the display.

You said it blinks twice which in itself is unusual but I was hoping that by videoing it you could watch the video and pause it when the display starts to blink and count how many and which LEDs are being lit.

You could always post the video back in your question above. Here's how on ifixit Agregar imágenes a una pregunta existente

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Yah my son says it’s broken in the first place because the illumination error doesn’t stay on for 30 seconds unless he’s reading that wrong. I can tell that all the leds light up. None are blinking persay.

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I would disconnect the power to the refrigerator and then remove the panel at the back inside the freezer and check if the evaporator unit is iced over.

If it is then perhaps when the defrost cycle occurs instead of the small amount of ice that usually builds up between defrost cycles there is a large amount due to possibly the defrost heater not functioning.

The water that may be flowing under the drawers could be because the ice is melting "naturally, because the compressor is turned off during the defrost cycle and the evaporator is no longer as cold as it was.

All this is only a guess but you have got to start somewhere.

If there is a lot of ice build up, use a DMM (digital multimeter) to check if the defrost heater has continuity.

Here's a video that show how to replace the heater so that you can test it.

Note: If the evaporator unit is iced over, only use a hair dryer sparingly i.e. short periods at a time only as the unit is only thin aluminium and designed to work at freezing temps and you don't want to damage it or the freezer walls etc

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@jayeff a safe alternative to a hair dryer is a steamer. You can go full blast and not worry about damage to anything (like melting plastic!) This is the model everyone in my company uses:

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