Rep: 35
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the screen wont work on samsung z flip , most of the screen is blacked out but i can still see some parts of my wallpaper like the top and bottom corner of the screen. anyway theres a lock code (swipe) and i am unable to unlock the phone. is there any way i can retrieve data from that phone or is there anyway to remotely remove the lock or bypass lock screen?
Thanks
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Rep: 587
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Log into your Google account on a computer and find the device and remove the password. Only problem is you still need to use the screen on the old phone.
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In addition to @strongbow's answer to retrieving your data, it sounds like the screen is broken. To avoid buying another phone, I've attached a guide for replacing your screen here. I would also try to reach out to your warranty provider, or Samsung, to see if they can supply you with a replacement screen. Otherwise see if you can find a screen second hand.
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2 comentarios
Is the device still under warranty?
- de Jacob Mehnert
i tried the warranty path but since my phone had a small scratch by the lense of the camera, they wouldnt cover it so i went the insurance way about things and got a replacement. just trying to transfer data but cant since the screen is mostly blacked out
- de Terisa Hall