Laptop not detecting hard drive
I have a customer with this Yoga 14 that is not detecting the SSD at all. I pulled the drive and plug it in to my computer, and it loaded with no issues at all. I checked the connection for corrosion and damage and there appears to be none. anyone else with this issue?
Es esta una buena pregunta?
Hi @atlakeem ,
Did you install the SSD with a 7mm to 9.5mm adapter (supplier example only)?
The spacer is required so that the SSD is in the correct position and connects securely to the sata port in the laptop. Usually an SSD is only 7mm and it is sitting in a drive bay designed for a 9.5mm HDD
- de jayeff
It looks like this ssd original came with this computer. It has a thermal shield around
- de Akeem Scrubb
@atlakeem
Have you tried another known working SSD in the laptop to check if the sata port is OK and it is recognized at least in BIOS?
- de jayeff
No, I'll try that as my next step
- de Akeem Scrubb
@atlakeem
Maybe try a HDD instead.
That way you can listen for it to spin up when the laptop is turned on. That way at least you know power is being supplied to the HDD.
If you can't hear a HDD spin up (or feel the vibrations of it spinning) then what is the motherboard's board number? (printed on motherboard itself it might be a Wistron motherboard but the model number and version is important e.g. Wistron LCL-1xxxx?)
You may have to get the schematics for the motherboard to find out why there is no power to the HDD.
If there is power to the HDD it may be a sata controller issue
- de jayeff
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