Abrupt sleep after battery replacement, diagnostics can't find problem
Hello everyone,
I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.
A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.
According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.
I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.
Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.
Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?
Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?
The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?
What could be causing this malfunction?
Update (01/30/2020)
Here’s what the summary looks like.
This chart shows battery usage over the past three days.
Update (01/31/2020)
It’s not the battery!
I’ve started to track the amber/white blinking pattern. It might be 4 amber 1 white 4 amber 1 white 4 amber 1 white before shutting off. Could it be a CMOS error?
Es esta una buena pregunta?
14 comentarios
Hi @jrcharney ,
Initial thought is have you still got the old battery and is it in a "reasonable" enough condition to put it back in and check if the problem is still there?
If the problem is no longer there then the new battery may be suspect.
If the problem is still there then at least you might have eliminated the new battery as a possible cause
Also try running a Win 10 battery report on the new battery just another test to see if it reveals anything
- de jayeff
@jayeff couple of things:
1. Thanks for such a quick response.
2. Thanks for letting me know about the Windows 10 battery report command (`powercfg /batteryreport`).
Putting the old battery back in doesn't seem to be an option considering it's got that "puffiness" going on with it. So getting the new battery (even with this possible defect, which I hope I don't have) is still way better than putting the old battery back in as a control comparison.
Ironically enough, the minute I opened up adminstrative powershell, another one of those random hibernations happened again, so I will be interesting to see what the report has to say about it.
What should I look for in `C:/Windows/System32/battery-report.html`?
I often work on my computer on a soft surface, but I use one of those custom plastic shells that allow the computer increase protection and ventilation. Could there be a short?
- de Jason Charney
I'm looking at the battery report, which fortunately has been within the last three days so I can see in the report where the battery was replaced because there is an entry that says "Battery changed". The change in capacity is significant, and in a good way.
Before the battery change, the old battery was at 100% but had a remaining capacity of 6,095 mWh even while it was plugged in.
After the change, the new battery, which had an initial charge of 65% with a remaining capacity of 36,444 mWh.
I was pleased with the outcome of this change so I went to bed a little while afterwards to let it charge up to 100%. About an hour later, the capacity of the new battery reached 100% with a remaining capacity value of 55,955 mWh.
The following day, I thought I'd give the new battery a spin down at the local coffee shop. I worked on my computer for several hours. Before I went there I had checked my email at home so when I got to the coffee shop the battery was about 91% around 10:21 that morning.
- de Jason Charney
From 10:21 until about 1:41 that afternoon, I let the battery get to about 41% before putting it on charge because I had to be somwhere that evening. No incidents occured.
The battery was done recharging around 4:15PM when it was back to 100%.
At 5:05PM, the battery was discharging again because I was using my computer on my battery through about 8:30PM which at that point the battery was at 49%.
At 12:53AM, the battery, charged at 100% at 55,955 mWh capacity was full...but the computer abruptly went to sleep as if it ran out of power. I know that it did this because that's when its status was listed as Suspended and two minutes later its status was listed as Active.
I though nothing of it, until it appeared to have done it again at 1:09AM as there was another suspension followed by another active status at 1:11AM. Annoyed, I continued through about 1:56AM when I decided I had enough and went to sleep.
- de Jason Charney
I started my computer up again around 10:21AM yesterday. Thinks seem to have been going well according to the log as the log didn't indicate any suspensions until about 4:25PM when there was a suspension followed by an activation again at 4:26PM. Then it occured again at 4:52PM, of which at that point I decided to run diagnoistics sometime around 7:12PM, where the computer did a battery check at didn't find anything wrong, but when I went back to work it had done it again few more times that evening even after doing upgrades and the weekly Microsoft patch.
- de Jason Charney
Mostrar 9 comentarios más