soft roller does not turn
soft roller does not turn , found belt sprocket stripped from soft roller assembly…
Wear can I buy a nother assembly
Thank you
Charles Mebs
Camebs3@gmail.com
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Good luck...on my unit there is a very small plastic piece that fits in the drive shaft fir the roller. It has a slot in it so when the drive shaft turns it will drive the roller. Mine is stripped. Called Shark and they do not sell a replacement...was told o need to but a new head for $80.
- de Larry
Yeah mine broke too! the small plastic gear that fits over the flat drive shaft snapped in half and the stupid company apparently doesn't make this part available! Bad business!!!
- de DC Shelton
I called them and complained, mentioning that I was planning on airing my disappointment on social media . They offered me a complete new head at better than half price…took the offer.
- de Larry