Rep: 47
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While on facebook my touch screen just stopped working… The screen comes on and stuff like normal… But it just isnt responsive at all..
I tried almost everything.. Tried reseting it i tried booting it into safe mode…
But still nothing
Any other tips before i perform a factory reset.. Which i really do not want to do
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Rep: 2.3mil
13
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When the screen touches itself its called ghost touch. This happened when there is physical damage to the screen which calls for a replacement.
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I was hoping this isnt the :'( the phone is still new it never fell or went in the water im not sure if samsung will replace it either
So go and ask samsung that's a good idea.
Can it be a software issue like maybe cause I havent formatted the phone as yet and im praying thats the solution...because I mean the phone never fell when I had it with me and it has never been open it was in a cover and had a tempered glass from the time I got it
Highly don't think so but I should not stop you from trying.
Rep: 781
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Try connect with USB-C/OTG reduction some mouse.... Try backup your data first on memory card... After hard reset can help.... Maybe.... But data you can
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I am actually using a mouse will backup and reset pray its not any hardware
the screen also started to touch itself recently
Rep: 2.1mil
4
4
If it is new and if it's not cracked or water damaged then Samsung should be able to sort that out for u, just backup stuff u need first though
P.s did u remove the tempered glass u said u had on it and try it without that on???
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Rep: 2.1mil
11
5
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Unfortunately it’s likely not a software issue. If you said the screen is touching itself (Ghosting) then that likely means it’s a hardware issue with the screen itself. You may have just gotten a bad screen. If the phone is still under warranty then I would suggest you back up what data you need and claim the warranty on the device.
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3 comentarios
Do you have any screen protectors installed? If so, remove them to see if anything changes.
- de Arthur Shi
Have you ever had it opened before?
Highly doubt its software
is the phone damaged physically?
- de Slot1gamer
The phone was never opened before
- de Brentley Kyle Tikum