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Portátil empresarial Haswell presentada por Dell en 2013. Este sistema se destaca por ser el primer portátil empresarial Haswell lanzada, pero tiene varios problemas conocidos, incluida la falla de la GPU AMD. Una batería nueva hará funcionar el portátil durante ~ 4-7 horas, dependiendo de cuál esté instalada.

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Gray screen problem in Dell Latitude E6540 when I watch an video

Gray screen problem in Dell Latitude E6540

 

The computer functions normally

 

But when I want to watch a movie or a video either on my hard disk or on the internet ... the gray screen appears

{Note: if i minimize the video box for example in “vlc” the problem does not show  .. but its appear on plein ecran mode when the video fills the computer screen}

The problem rarely appears immediately after the dell logo when the computer is turned on

 

To get rid of the problem I have to close the screen and open it…  and so on every appearance

 

Here are some steps i've taken to try to diagnose the problem:

 

1 I connected an external monitor once with the HDMI cable and once with the VGA cable when the video started after a short time .. The problem appeared in the computer screen only  and the external screen is good .. the video shows normal

 

2 i entered the safe mode and the problem still exists

 

3 I try to format the  computer with Windows 7/10 and the problem still exists

 

4 I updated the drivers of the Intel and AMD graphics card and the problem still exists even without drivers

 

This is a video and illustrations

 

https://www.youtube.com/watch?v=sH_GAil-...

 

I apologize for the language errors

Contestado! Ver respuesta Yo también tengo este problema

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Hi,

This link may be of relevance to your problem.

You can also perform a video stress test using Dell SupportAssist (scroll down to find the link on the page), to check if there is a hardware problem.

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