The Brother HL-5240 is an office laser printer released in November 2005.

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Paper feeder not picking up paper

I have plenty of paper in tray, but when I try to print something printer acts like it wants to work, but then stops and error message comes on, could my paper feeder be the problem?

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Hi @eorrell ,

Usually the 'won't pick up paper problem' in printers can be overcome by cleaning the pick up rollers with a moistened cloth.

Here is a link to a video that shows how to do this for your series printer.

It is interesting to note that Brother, on p.72 in the printer's User manual, state that the pick up roller assembly has only an approximate life of 100,000 pages (@ 5% print coverage A4 page) and recommend that it should be replaced after this has been reached.

If cleaning the rollers doesn't resolve the problem and you think that your printer is near or has passed this 'mark', then perhaps the pick up rollers are actually worn out.

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Recently donated our "good Brother" - it lasted 5 years !

We had same feeder problems, especially with cheap shiny paper.

Premium paper had no problems, but it would mis-feed if the bin was completely full.

Service tech suggested to replace the feed rollers that wear out.

We didn't have a back-up printer, so we continued to use good paper, for another 2 years !

Hope these new printer$ last that that long.

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First of all, verify the paper guides in the paper tray. Align the guides correctly in the paper tray.

If this doesn’t work, remove the paper tray from the printer and take away any paper dust or residue from the roller.

Clean the pickup pad and hopping rollers using a moistened cloth to overcome this issue.

The pick-up pad is located at the front portion of the paper tray in the middle. It appears like a grey rubber rectangle mounted on a spring loaded bracket.

If cleaning the rollers cannot solve the issue, then the actual problem might be that the pickup rollers may be worn out.

The feeder issue occurs due to the cheap and shiny paper. Use premium paper and replace the feed rollers that worn out.

Replace the worn rollers, push the paper tray inside the printer, and then restart the printer. Contact the technical support team for any assistance.

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Bob Orrell estará eternamente agradecido.
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