Repair and disassembly guides for Brother printers.

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HL-2280DW paper feed not working

I have a Brother 2280DW workhorse of a printer. I love the wireless/scanning/duplexing features, but am wondering if this problem is fixable.

The paper starts to feed and then never quite gets grabbed coming out of the paper tray. It doesn't jam, it just doesn't feed. When I feed manually, the printer works fine, but that is a royal pain!

I have tried cleaning all the rollers underneath - in back and front.

Other suggestions?

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This worked great. I used a bent paperclip (as a hook) to pull the clip to the right, then used a small standard screwdriver to guide the clip into the slot at the same time. Thanks so much for the solution.

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Use of a two-part platform allows for its easy removal after the printing process is finished. Thanks to this feature, the model can be easily removed without causing any calibration issues. Perforations on the platform allow to print using materials based on ABS which have a tendency to warp. They prevent the model from peeling off during printing process. Additionally, an extra layer of raft is used as a special base for the object. This is very important for printing large models. The platform is heated to the correct temperature for each type of filament. Wide range of temperatures (from 20° C to 110° C) allow to print using many kinds of materials.

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wow, this worked, thanks. such a great workhorse , i was about to throw this printer in the trash. used a needle nose and gently put that white piece in place, and walaah.

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I had what sounds like the same exact issue as you, so hopefully the solution is the same. No amount of cleaning the rollers or tinkering would fix the problem. In fact, it seemed like the feeder rollers weren't spinning at all.

I dug up the service manual online and proceeded to take everything apart until I could get to the gearing and have a look for anything out of place.

Solution:

There is a small plastic lever that is used to lift/lower a gear in order to start and stop the feeder rollers. This lever can come out of position such that it can no longer wedge beneath the gear, and instead pushes against the side of the gear. Thus, the feeder rollers will no longer work.

Fortunately, the problem exists in a place that requires no disassembly.

1. Remove the paper tray.

2. Facing the printer from the front: Immediately to the left of the paper tray slot, there is a small hole (Circled in RED) with a white piece of plastic visible through it (Squared in BLUE). This white piece of plastic is the lever we need to put back into position. If it looks like in my photo, it's where it should be. If you see less of the white plastic, it is out of position.

Before step 3: Notice the curved slot (Underlined in YELLOW) directly beneath the hole where the white plastic lever lives. There is a very small clip/hook on the lever which is supposed to rest in this slot, keeping the lever from dislodging and causing the very issue we are having. If you look into the slot, you should be able to see the clip. When I did this fix, this clip broke because I was impatient. You will need to gently flex the clip up (toward the top of the printer) while following step 3, so that it seats correctly in the curved slot.

3. With some small pliers/needle nose, grab the white plastic piece as seen in the image and gently but firmly pull it toward the right side of the printer (BLUE arrow). It should slide into the correct position, and the small clip should latch into the slot, hopefully stopping this from ever happening again. If you fail to flex the clip up, it will press against the inside of the printer's casing and snap off.

-- If the clip breaks like mine, it's not the end of the world. You'll just be more likely to need to do this simple process again in the future.

4. Slide the paper tray back in and give it a whirl. Hopefully it works for you.

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Thanks, Jeremy! That is definitely the problem. Both the white plastic piece and the small metal spring clip are rattling around loose and nearly impossible to put back in place. I'll give it another try and see if I can align them both. Appreciate your very thorough instructions.

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If you care to take the plunge and have a little patience, the service manual can be picked up from a quick google search for "HL-2280DW service manual" -- 4th result for me. Fixing the problem from inside might work out better for you.

You'll want to go to page 3-27. Following the disassembly instructions from page 3-27, you'll stop after the "Side cover L" step (page 3-40). Once there, you'll have access to all the gears, and that pesky little lever-wedge. This way, you can push it into place rather than pulling on it.

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Thank You!!! This fixed my issue...and yes, the side cover does come off and you can access the part much better.

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Jeremy - You're awesome. I just got a replacement paper roller and it didn't fix the problem (paper not feeding, computer thinking it's out of paper, manual feed working). Then I found this which fixed the problem. My son's printer is Brother HL 2270DW.

I was able to pull that white tab out a bit and printer can now works but I was NOT able to get the clip to be clicked or pulled out all the way. Printer does seem to work as long as that white square is mostly out.

My question is whether I can just glue that thing so it's more stable or just keep on pulling it out whenever it stops printing... Thanks again!

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Glad I could help out!

I suppose you could glue it, but you'd need to glue it into a position where it's engaged. How it works is, when the paper tray is fully inserted, the white tab is pushed toward the rear of the printer (kind of like a button) which causes the gearing for the feeder rollers to engage. This action is fully mechanical--there are no electronics involved.

If you were to glue it in a position where the gear is NOT engaged, it would just not work, or worse, potentially break entirely.

Since it only works its way out of position over time due to removing/reinserting the paper tray, I've just made a habit if pulling the tab back out whenever I refill the paper. That seems to be working out just fine.

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I left a comment on @jermn 's reply but wanted to share some pictures to accompany the text. Jeremy's approach worked for me; I found his suggestion to open up the side especially helpful.

I, too, broke the tab while trying to fix the issue. So, I proceeded to open up the side of the printer. I found a metal clip that forces the white piece to disengage when you pull out the paper tray. If you insert and remove the tray while the side is open, you can see this in action. This seems extraneous ... why not keep the white piece, and thus the gear, always engaged? Since I broke the white tab I figured the white tab will get out of position again in the future. So, I disengaged the metal clip, snapped the white piece into position so the gears are engaged, and replaced the cover.

Side view, after disengaging metal clip:

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View from inside the paper tray slot:

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The printer seems to be working like a charm, and I've got clear steps to follow in case it gets out of position again.

It works!

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Probably is too late to add this, but I also found this video regarding this issue with the HL-22 Series:

https://www.youtube.com/watch?v=GuuWmqSA...

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Great post, thanks for sharing. Use many of these methods and tactics myself. Personally I like focusing on back links from secure sites.Thanks for sharing this content. I have been using many of these techniques and having success with them. There are a few you mentioned that I will test out also. I’m looking forward to implementing these.

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I usually clean the feeder parts that are made out of rubber, one to twice a years. I use a light wet cloth for that.

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hello please follow the answer link for that no paper feed error that you are experiencing https://help.brother-usa.com/app/answers...

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Hello Jeremy & Co.

I've been waiting for a day to patiently take the printer side off and tackle this problem - today! I've followed the excellent trail of breadcrumbs offered by @jermn and @erichmusick, but seem to be missing a few things...

1. There is no metal coil/spring.

2. My white plastic part appears to be broken - among other things the square bit of plastic to appear in the small front window is round, and I don't see any tab on it sturdy enough to engage levers. Does anyone know what this piece is called?

Lastly, I see a small circular mount (the 0 of it faces the side, so it's horizontal from front) - does the white piece pivot on that or is it irrelevant? Incredible the lengths we'll go to avoid dumping an old printer in landfill!

Many thanks, Mel

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@melanieh Did you ever fix this issue? My plastic piece looks like this also and I can't figure out how to reinstall it. Thanks.

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It is happening because the driver is not updated you need to update the driver to resolve the issue. you can download drivers from Epson Tech Support so that you can get genuine and the most recent updates.

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My story: I followed Jeremy's advice and ever so slightly chipped the white plastic piece. (Note: the little hook that slides in the channel is VERY fragile!)

Not willing to give in to defeat, I then removed the side panel. It's only one screw, accessed in the back of the machine. Pull the duplex cover down and you'll see the one screw that holds the left side panel on. After removing the screw, carefully unclip the other connections. I found it easier to remove the panel when I let the side of the machine dangle off the edge of the workbench.

Once open, I pushed the lever back in place and made sure the spring is attached properly. Positive test!!!

For now, the printer is working great again. (And yes, it is a workhorse.)

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@jermn,

You Sir are the mvp. This worked like a charm. I had been frustrated for a whole year. I resulted to the manual paper feed until I decided to do a google search again today.

Jar Jar Binks here broke the hoke with all the warning. I crafted a paper clip to hold that white plastic in place.

@melanieh , thank you for posting this question. I would never have found Jeremy's solution without your post.

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Does anyone have a similar fix for the duplex function? I have the HL-2270DW and the regular printing feed is fine, but if I try to print duplex the printer begins to suck the sheet back in, but then can't suck it in more than halfway. At that point it gives up, spits out the paper with only one side printed, and declares "duplex jam." Then I need to open and close the back cover and press "go"--at which point it attempts the duplex print again, fails again, etc. I have to unplug the printer to reset. Any ideas why the printer can't quite grab that page back in?

Thank you!!

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There are really nice people out there who invest time to help others out! I was able to fix our printer. I work for a nonprofit so not wasting money is important philosophically and practically. Thank you! thank you! thank you!

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When the paper gets stuck in the output or the input tray in the printer ,there is a chance to get the paper feed problem. For further support in 123.hp.com printer visit 123.hp.com/setup

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Another thanks to JeremyN for salveging my HL-2270DL. In my case, the white plastic lever had somehow slipped off the shaft that it rotates on when the paper tray slides into position. I removed the left side cover (two “hooks” in front-(one behind the toner cartridge door, the second to the left of the circle on Jeremy’s picture in Step 4) - the second behind the rear door) and removed the circular drive motor and gear (slightly lift the black tab holding the shaft and pull it up) to give me more room. I removed the clip spring, then replaced the loose plastic “lever” onto its shaft, making sure that the lift tab was under the shaft gear. Replaced the spring, then pressed the lever tab to see the shaft gear engage the drive gear. Replaced the drive motor, replaced the side panel and plugged it in. Works like new!

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