unfortunately, it is poor policy for a professional to bypass the password, and get access to anothers data, so most reputable stores wont even gather the knowledge to do that. it is considered "Hacking" and in some states and provinces is actually illegal to practice due to privacy laws.
however, if you are the owner of the phone, it will be linked to your google ID. as long as you have that, run a factory reset on the device, and it will erase the passcode. on re-activation, it will ask for the password to your google ID instead. this is the ID you use to access the app store, and is able to be reset if you dont remember it, with a couple security questions.
Resetting the google id will require you to wait 24-72 hours before using the new passwords to activate a recently reset device.
be aware, a factory reset will erase all user data on the device. anything not backed up, will be lost, and is not the responsability of this webpage.
Did you try restarting the phone?
- de Cameron
Yes. It only let's me try again after 1hour. There's got to be a way to get into the phone. At this point it's useless.
- de Mary
Try hooking up a usb adapter with a usb mouse and unlocking that way.
- de Jake
I'm currently also having this problem, I can remember the pattern, normally unlock with fingerprint, but wont let me use this option, can anyone help please
- de Bev Thiem
locked out of my Samsung Galaxy A5 - wont let me access anything keeps saying incorrect swipe direction only get Emergency calls - can you help to unlock my phone
- de uday kumar
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