Suddenly unresponsive, small visible dent on back

Question

iPad Air

Apple lanzó el iPad Air adelgazado y pulido el 1 de noviembre de 2013 en una opción de Space Grey o Silver. Incluye el procesador A7 personalizado y se envía en configuraciones de 16, 32, 64 y 128 GB.

Preguntas 577 Ver todo

asle @asle20060

Rep: 5.1mil

DataDirect

34

36

6

Publicado: 8 de mar. de 2015

Opciones

Suddenly unresponsive, small visible dent on back

This iPad Air is almost 2 years old. I put in in a drawer for a few days. Took it out and it is compeletely unresponsive to touch. I have

- Reinstalled iOS8.3 from scratch

- Reset with power+home button

Even after a clean reinstall with no restore of backup it just is completely unresponsive to touch.

- I have not dropped it

- No liquid damage

Has anyone experienced this? Is there any fix other than go to Apple (who will charge me I think since it is out of warranty)

UPDATE ##

I was wrong about the "no damage". Seems there is a small dent on the back. See enclosed picture where I have outlined the dent. Somebody has used it and put it back obviously. I don't care who did it though. I just wonder if anyone has an idea if this dent is in a critical place that could affect the touch scree. The home button seems to work.

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Sí No

Puntuación 1

Agregar un comentario

2 Respuestas

st3v3w @st3v3 Rep: 1.1mil 5 3 1 · Answer 1 · 2015-03-08T08:08:10-07:00

st3v3w @st3v3

Rep: 1.1mil

5

3

1

Publicado: 8 de mar. de 2015

Opciones

If it is under warranty then i would suggest bringing it to apple. If not then a local repair tech with a good reputation im sure they can sort this issue out for you as more than likely it is not a software issue as you have done a full factory restore which leaves only hardware.

Here are some trouble shooting steps.

- When the iPad Air is off, use a damp microfiber cloth to clean the screen gently.

- If there’s a screen protector on your iPad Air it could be the culprit.

- Try pressing the Home button three times or check in Settings > General > Accessibility and make sure that VoiceOver isn’t turned on.

Fue útil esta respuesta?

Sí No

Puntuación 0

2 comentarios:

I have done all the things you mention. The Home button is unresponsive so there is no response to any click or touch. It is definitely a hardware issue. The iPad is out of warranty (2 years) but I will check with an Apple store. If I knew for sure it was the digitizer I could replace it. But since it also is the home button I suspect it is a logic board issue.

9 de mar. de 2015 - de asle

I took this to an Apple store and they said there was a small dent in it so that was the reason and they would not replace it for free. The dent is just to the right of the Apple logo on the back. Everything is working fine except that it is totally unresponsive to touch.

11 de mar. de 2015 - de asle

Agregar un comentario