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ZTE Tempo X Troubleshooting

If you're experiencing problems with your phone, use this page to troubleshoot your ZTE Tempo X.

Inability to send or receive text messages

Error or Network messages appear when you send a text.

Verify airplane mode is off

1. Press and hold power button.

2. Tap Airplane mode in order to turn it off if it is on.

Verify the device is connected to Sprint's 4G LTE network

1. Tap the all apps icon on the home screen.

2. Scroll to and tap My Account (Virgin Mobile) or Boost Zone (Boost).

3. Swipe left to open Device Diagnostics.

4. Look for Network

5. If the device is Flagged/Failed: Update the PRL.

(a). Tap Network

(b). Tap Network PRL

(c). After the update is finished, press OK.

Try performing a soft reset

1. Press and hold the power key until the phone turns off.

2. Wait for the phone to automatically turn back on.

ZTE Tempo slowing down or freezing

You may be experiencing error messages, unexpected restarts, slow performance, or the inability to install or update applications.

Try performing a soft reset

Press and hold the power key until the phone turns off completely. The phone will turn on automatically.

Close and/or uninstall all open applications

From the home screen, tap the all apps icon.

Scroll to and tap boost zone (For boost mobile carriers) or my account (For Virgin mobile carriers).

Swipe to the left to open device diagnostics.

Tap power usage

Tap battery usage

Tap the application you would like to close or uninstall.

To close an application: Tap "Force Stop"

To uninstall an application: Tap "Stop

ZTE Tempo X will not activate

Has trouble with activating/does not complete hand free activation.

Resolve:

1. Verify airplane mode is turned off

(If airplane mode is ON displays tap airplane mode to turn it OFF)

2. Make sure coverage is available at your current location

(If ZTE Tempo has low signal, access the coverage map on virgin mobile and boost mobile.)

3. Try performing a soft reset

(Press and hold the power key until the phone turns off)

4. Try resetting your connection

(a).Tap the phone icon

(b).Tap keypad icon, if needed

(c).Dial ##72786#

(d).Tap “yes”

Phone will restart

After the phone turns back on, it will start hands free activation

After activation completed, phone will be ready to use

Applications are not working correctly

Apps do not open, frequently crash, are unresponsive, or display error messages.

Try performing a soft reset

1. Hold down the power button until the phone turns off.

2. The phone will automatically turn back on.

Try clearing application cache

1. On the home screen, tap the All Apps icon.

2. Scroll and tap settings.

3. Scroll and tap apps.

4. Select an app

5. Tap Storage

6. Tap Clear Data

Try clearing application data

Disclaimer: doing this will erase all user information, high scores, credit card information, and other miscellaneous items not originally downloaded.

1. Find and tap the all apps icon on the home screen.

2. Scroll and tap settings.

3. Scroll and tap apps.

4. Select an app.

5. Tap storage.

6. Tap Clear Data.

Try reinstalling the application

A complete uninstall will erase all user data from the device. However, this will ensure you have the most up to date software.

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