- Input Selection: Confirm that the TV or monitor is set to the correct input/source for the Xbox One. Use the TV remote to switch to the correct HDMI input.
- Check HDMI Connection: Ensure your Console's HDMI cable is securely connected between the Xbox One console's HDMI output port and the display. Try using a different HDMI cable or reseating the cable to rule out any cable issues.
- Power Cycle: Turn off the Xbox One, unplug the power cord, and wait 10 seconds before plugging it back in. Power it on and check if the black screen persists. You'll also want to power cycle your display device to eliminate any temporary issues occurring on that end.
- Make sure the device is powered on: Make sure your Console is on by looking at the power indication light on the front. If your Console is not Consoleg on, check out the Xbox One Won't Turn On page.
The Xbox One may be misconfigured if the cable works but the television does not display. You need to reset your display settings:
1. If there is a disc in the drive, eject it.
2. Press the Xbox button for five seconds to turn off the Console.
3. PreConsolehold the Xbox and eject buttons until you hear a beep from the Console.
Note: Consolell makes the Xbox display in the lowest resolution. If you wish to change the resolution, follow the steps under the "TV not at best resolution" troubleshooting option.
If the Xbox still does not connect to the television, then the TV may be the problem. Try some of the following to determine if the issue is with your display device...
- Check your Display's Settings: Access the TV or monitor settings and ensure that they are configured to support the resolution of the Xbox One. Try lowering the resolution on the Xbox One to see if it resolves the issue.
- Test your Console with a Consolent Display: Connect the Xbox One to a different TV or monitor to determine if the issue is related to the display device.
Corrupt System Files
Occasionally, issues could occur when your system's files become corrupted. If this is the case, you must factory reset your Console.
Following these steps will reset your console, and will remove your local saved data. Be sure to back up your saved game data to an external storage drive.
ResettConsoler Console with System Settings
- Turn the system on and press the Xbox button on the controller.
- Select Profile & system > Settings > System > Console info.
- Select Reset Console.
- Choose the reset option you want: The first option is to Reset and remove everything. This full reset will remove all data from your Xbox or Reset and keep my games & apps. This partial reset will not delete your games or game data (Good if you cannot back up your data).
Resetting your Console via USB Flash Drive
- Insert your USB drive into your PC.
- Open File Explorer.
- Right-click your USB drive in the left-hand window and click Format.
- In the File System menu, select NTFS.
- Click Start. Do not remove the USB drive.
Keep your USB drive plugged in, and follow these steps to get the reset file.
- Download the zipped recovery file from Microsoft.
- The file will be compressed once it is finished downloading. Extract All the file's contents.
- Open the unzipped folder and copy the $SystemUpdate file to the USB Drive.
- Remove the USB drive from the PC and plug it into your Xbox.
- Disconnect the ethernet cable from your Xbox One if you're using a wired connection.
- Please turn off the Console and disconnect the Console from power.
- Please wait 30 seconds, then plug it back in.
- Plug the flash drive into the USB port on the front of the Xbox.
- Press and hold the Pair and Eject buttons on the Console. Then, the Xbox button is on the Console.
- ContinConsoleing down the Pair and Eject buttons for 10–15 seconds.
- Listen for two power-on sounds a few seconds apart. Once you hear them, release the Pair and Eject buttons. If you don't hear two power-on sounds after 15 seconds, the process fails, and you should restart from step 6.
- Once the console restarts and the digital experience setup guide appears, remove the flash drive and follow the instructions to reset your Xbox One.
Significant Hardware Defect
If none of the above steps were able to resolve the issue, then it is likely that there could be a significant issue with your Xbox One Console.
- Look at the HDMI port on your Console and see if any bent or broken pins inside your Console's HDMI port.
- Disassemble your device and observe the motherboard. Look for any burnt or damaged components. Xbox One consoles have been known to experience failures with the HDMI Retimer Chip.
- Make sure the Console's fan is on and spinning freely.