Visual Land Prestige Pro 7D Troubleshooting
bold text== Device won’t connect to Wifi ==
You are unable to access the internet because your device is not connected to Wifi.
Wifi connection won't register
Your device may have failed to connect to the router, the source of the Wifi signal, automatically and you may need to reconnect manually. Go to the device’s Settings application and go to Wifi. If the name of the Wifi connection you are trying to connect to is not listed, it is probably an issue with your Wifi network, not your device. If it is listed but you can't connect, try turning the wifi off and then on again.
Too far from source
You may be too far from the wifi source. Try physically moving the device closer to the source of the Wifi. This will strengthen the connection and make it more likely you’re able to connect.
Device won’t connect to a computer
Your device and computer won’t recognize each other.
Dust in ports
There may be something in the ports, try blowing in both the usb and device’s ports. Blowing can help if the cord is connected properly, but still does not register the connection.
The cord may be twisted. Try untwisting the cord, if the cord has been used a lot and may have started to become worn. A new cord may be necessary if none of these solutions suffice.
Device will not turn on
The tablet has a black screen no matter how long you hold down the power button.
Device is out of battery
The device may not have a charge. Try charging your device, but if this does not work see the device will not charge section.
Device needs to be reset
Resetting the device is a last resort option, once attempting a reset, using the hard reset instructions below, but all of your data will be erased.
Display is broken
Your display may need to be replaced. Follow this guide to replace the display: Display Replacement Guide.
Device will not charge
The device doesn’t register when it is plugged into a power source and is out of batteries.
Cable not plugged in completely
The cable may not be completely plugged in, make sure your device’s cable is plugged into both the device and the charger’s USB port.
Dust in ports
Small dust particles can be in the ports, disrupting the flow. Try blowing in both the usb and device’s ports if it is connected properly but still not registering the connection.
Twisted the cord
The cord may be twisted, untwisting the cord may help if the cord has been used a lot and is starting to become worn. A new cord may be necessary if none of these solutions suffice.
Battery is broken
Your battery may need to be replaced. Follow this guide to replace the battery: Battery Replacement Guide.
Faulty Charge Port
Charge port may be loose or damaged, resolder/replace charge port.
Apps are crashing
An app or multiple apps will not open without crashing.
Device needs to restart
The device needs to restart and possibly update. Try holding down the power button until you are prompted to power down your device. Press the power button again once it has powered down.
Apps are out of date
If your apps continue to crash, reinstall the apps that are crashing. You can also try updating your device if there is an update available. If none of these solutions work, try a hard reset.
Forgot my password
I can’t access my device because it’s locked by a password I don’t know.
Cannot access device
Unfortunately there is no way to retrieve a forgotten password besides resetting the device. See hard reset instructions.
Apps will only install on the device’s internal storage
The device’s internal storage is full but you’d like to download more apps.
Not enough storage
If your device’s internal storage is full and you’d like to download additional apps, you’ll have to make room by moving some of your content, excluding apps, from the internal storage onto an SD card.
Need more storage
There is very little or no storage remaining.
Nothing else can be added to the device
The amount of storage on the device is running out. If you have a MicroSD card available you can insert it into the MicroSD slot to make additional storage available.
Camera not working
The camera won't take photos.
Camera is broken
Your camera may need to be replaced. Follow this guide to replace the camera: Camera Replacement Guide.
Speaker not working
The speaker won't output sound.
Speaker is broken
Your speaker may need to be replaced. Follow this guide to replace the speaker: Speaker Replacement Guide.
I have run out of options and am okay with losing my personal data on the device.
Push the reset button on the back of the tablet.
1.) Press and hold the volume and power button until you see the startup screen.
2.) Press the volume up 5 times to access recovery menu.
3.) Use volume up and down to make selection, use the power button to select selection.
4.) Select wipe data.
5.) Select reboot system now.
If the reset button is not registering a manual push and the software reset is not working, you may need to replace the reset button. Follow this guide to replace the reset button: Reset Button Replacement Guide.