Tribit XSound Surf TS-BTS21 Distorted or No Sound

If your speaker powers on but produces distorted sound or no sound at all, this troubleshooting page my have a solution.

An unstable or incorrect Bluetooth connection can result in no audio output or intermittent sound issues.

• Turn Bluetooth off and back on.
• Reconnect the speaker to the device.
• Ensure the correct audio output device is selected.
• Remove old pairings and reconnect if necessary.

Incorrect volume settings or muted audio can make it seem like the speaker is not working.

• Increase the volume on both the speaker and the connected device.
• Make sure audio is not muted.
• Confirm that media is actively playing.
• Check device sound settings for restrictions.

Loose or damaged internal wiring can interrupt the signal between the main board and the speakers. To check for loose cable connections, use the speaker replacement guide to access the speaker connectors on the main board.

• Check internal wiring connections.
• Reattach any loose wires securely.
• Inspect for damaged or broken wires.
• Repair or replace faulty wiring.

Physical damage to the speaker drivers can cause distorted sound or complete loss of audio output.

• Inspect the speaker drivers after opening the device.
• Look for tears, dents, or debris.
• Clean any obstructions carefully.
• To replace the speaker, follow this guide.