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Vacuum will not charge
My Pet Perfect II has been on the charger for more than 8 hours and still won't operate.
Plug in the charger
Ensure the charger and charging stand are plugged into an outlet. Use an outlet that has power.
Ensure the vacuum is off
The Shark Pet Perfect II will only charge when set to off. If your vacuum is not turned off, it will not charge. Turn off the vacuum then attempt to charge.
Test the charging stand
The charger can be plugged into the vacuum directly vice using the charging stand. To test your charging stand as the source of the problem, try plugging in the vacuum using the charger only.
Replace the charger
If your charging stand or its connecting cables are damaged, this will inhibit the ability for the vacuum to charge. Consider replacing your charger and charging stand.
Dead or faulty battery
My vacuum will not turn on after charging. My charger and charging station are in working order.
Replace your battery
The Pet Perfect II uses a Nickel-Cadmium battery, which according to Shark takes around 16 hours to charge. If 16 hours of charging provides a few minutes of operation, you may need to replace the battery pack. You can call Shark Customer Care at 1-877-581-7375 or visit here to order a replacement battery pack. To replace the battery pack, check the guide here.
Vacuum has low suction power
My vacuum has low suction and low pick up power during operation.
Suction is blocked
Ensure the suction cup is free of debris and other blockages. These blockages may inhibit the power of suction that the vacuum is able to produce.
Dust cup is full
A full dust cup can also contribute to low suction power. Remove the dust cup and empty into the nearest receptacle. Replace dust cup and attempt operation.
Dust cup is broken
A cracked or damaged dust cup can cause a loss of air seal for the Pet Perfect II. This loss of seal can hinder the ability for the vacuum to operate. If your dust cup is broken, a replacement can be found here.
Battery power low
Suction power can also be determined by the battery charge. Ensure the vacuum is fully charged before operation. The suggested charge time is 16 hours.
Motorized brush will not turn
The brush in the suction attachment will not spin.
Physical debris prevents motion
If the motorized brush in the suction of the vacuum will not spin, ensure the brush is free of debris and other material that may be restricting movement of the brush. If needed, the brush can be removed and reinserted to free it of hair and other material.
The brush is broken
If the brush is otherwise damaged, Shark does not provide a replacement brush and you may need to consider replacing your vacuum.
Equipo
UW Tacoma, Team S1-G5, Liner Summer 2017 Miembro de UW Tacoma, Team S1-G5, Liner Summer 2017
UWT-LINER-SU17S1G5
4 Miembros
8 Guías creadas
18 comentarios
I seriously haven’t had this much over 30 days and it won’t spin! It’s not full of debris and I feel you should absolutely replace it!! I love this for my couch and steps, why wouldn’t you replace if it’s defective?
Amy Noel - Contestar
Will the green light go OUT after it is fully charged? Brand new in charging station and green light keeps going off. It has been charging for about 12 hours because it new.
Marie Nardi - Contestar
Motor brush slow spinning used only for some spot cleaning and we dont have pets but it's been 3 months and not working now. Not buildup just used to catch little food crumbs in couch . Took it apart and nothing stuck inside so I dont know. Not to happy with length of usage on this product
Randy - Contestar
My Shark SV780n will sometimes run like perfect after a charge and other times it will only start up for 1 second and then shut off. What could the problem be?
WAYNE NELSON - Contestar
Did you find a solution? I have the same Vac with the SAME PROBLEM!
rrjmoaz@gmail.com
rrjmoaz -