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The phone won't turn on

After holding down the power button, the phone does not turn on.

Drained Battery

If your phone will not turn on, the battery may be low in charge. Plug your phone into the charger, wait 5 minutes, and try turning the phone on. If that does not work, wait until the phone is fully charged, then try again.

Bad Battery

If your phone will not turn on after you charge the battery, the battery may be dead and unable to hold a charge. In this case, you will need to replace the battery.

Battery Connection

Make sure the battery is connected correctly. Open the back case, remove the battery, and put it back in. Try turning the phone on again.

The battery will not charge

You cannot get the battery to hold a charge.

Wrong Charger

You may have the wrong charger. To ensure you have the correct charger, inspect the plug on the charger and the phone's charging port to see that they match.

Faulty Power Cord

If your phone will not turn on after you charge the battery, and the battery is connected to the phone properly, the power cord may be faulty. In this case, you will need to purchase a new power cord.

Bad Outlet

Nothing may be wrong with the phone itself. Try plugging the phone into another outlet or flipping a switch to reset the outlet.

The Backlight Won't Turn Off

The screen's backlight is always on.

Brightness Settings

If the display screen's backlight won't turn off, press the circular menu button to access the main menu. The backlight settings can be found under the display settings.

Broken or Damaged LCD

If adjusting the brightness settings does not work, there may be a problem with the LCD screen. In this case, you will need to replace the screen.

The Camera's Flash Won't Turn On

The flash does not go off when you take a picture.

Camera Settings

With the phone in camera mode, press options. Choose from the list of flash options to turn the camera's flash on.

Broken Flash

If adjusting the flash options does not work, there may be a problem with the camera's flash bulb. In this case, you will need to replace the camera's flash bulb.

The Ringtone Will Not Sound

When you get an incoming call or text message, the phone does not ring.

Sound Settings

If the ringtone will not sound, press the circular menu button to access the main menu. Under sound settings you can adjust the ringer volume. You can also adjust the ringer volume using the volume buttons on the side of the phone.

Silence All

Under sound settings, make sure the silence all setting is turned off.

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