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My Mouse Will Not Charge
The mouse will not charge the battery inside of the mouse.
Check All Connections
There is a chance that the mouse is not making good contact with the charging dock, or the mouse does not have a firm connection with the Micro USB to USB cable. Make sure that all of the cords are firmly attached to the dock and the computer and that the mouse is secure onto the dock.
Possible Dead Battery
The battery inside the mouse might be defective. Replace the old battery with a new, rechargeable battery. Here is a replacement guide for inserting a new rechargeable battery: Razer Ouroboros Battery Replacement
Possible Damaged Connections
If the above does not work, then some of the connections—either the bottom dock ports or the Micro USB ports—might be damaged. In this case, open up the mouse, make sure everything is clean, and check it again. If all else fails, contact Razer Support for further assistance.
Mouse Lights Are Blinking
The lights inside of the mouse keep blinking.
If the mouse blinks only a few times, then the battery may be dead or dying. Either set the mouse onto the charging dock, or plug the mouse into the computer with the Micro USB to USB cord to charge the battery.
Possible Internal Damage
If the mouse continuously blinks, this indicates a serious problem with the mouse (either the battery is leaking or some part of the device is overheating). Immediately stop using the mouse, and contact Razer Support.
Mouse Does Not Turn Off With My Computer
When the computer is turned off, the mouse does not turn off with it.
Wireless Mode is Still On
The mouse is looking to connect to an inactive device. To turn off the mouse, press and hold the two DPI buttons located in between the left and right click until the lights turn off.
Does Not Work at Startup after a Cold Startup
After turning on computer, the mouse will work at all.
The device may not have enough charge left in the batteries if left in wireless mode. Either plug the device into the computer or change the rechargeable batteries inside the device.
Make Sure the USB Ports Are Not in Hibernation Mode
The computer could have the USB ports turned off to save power. For Windows, go into "Device Manager", and your USB ports should be listed somewhere here. For each one, right click the port and select "Properties". Under the "Power Management" tab, make sure "Allow computer to turn this device off to save power" is not selected. Also, under "Power Options" in "Control Panel", select the "Hibernation" tab and deselect "Enable hibernate support".
USB Port Not Powered on During Boot
Some motherboards give priority to other USB ports. Try switching USB ports, and see if that fixes the problem. If not, go to your computer's BIOS and see if something like "Fast Boot" is enabled. Disable that, and check if the mouse works.
My Mouse Still Does Not Work
Nothing above has worked.
Restart Your Computer
Do a complete restart of your computer. This usually resolves any conflicts between newly installed drivers. If this does not fix, continue to the next step.
Check if Razer Synapse Is Configured Incorrectly
To customize this mouse, Razer uses a program called Synapse to program each of the buttons. Some of the buttons may have been changed, so make sure all of the buttons do what they are supposed to do.
Uninstall Mouse Drivers
Go to "Device Manager" and find the Razer Ouroboros in the "Mice and other pointing devices" section. Select the mouse, and completely uninstall its drivers. Restart your computer, and reinstall the drivers.
If all of the above does not work, either there is something wrong with your computer, computer settings, or your mouse. Assuming it is the mouse, open the mouse, and make sure everything is clean. Check all of the connections, and make sure none of the electronics are broken. If everything looks fine and it still does not work, contact Razer Support.