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RCA RCT6378W2 Troubleshooting

Released Spring 2015

Tablet won't turn on

No matter what you do, you can't get your tablet to turn on.

Faulty Power Button

If no audible "click" is heard when pressing the power button to power up the tablet, the button may be broken and will need to be replaced. See the following guide for replacement steps.

Faulty Battery

If the tablet will only power up when it is plugged into the charger, regardless of charging time, there may be a faulty battery. See the following guide to replace your battery.

Faulty Power Adapter

If the power adapter is plugged in, but the device does not indicate any increase in charge and does not register the device being plugged in, the power adapter is faulty. Purchase a new replacement adapter (charger) to continue using the device.

Tablet will not register touch commands

Tablet won't respond to user's touch

Software Issue

If the screen is unresponsive, reboot the tablet. If the tablet then registers touch commands, it was a software error and should continue to function.

Faulty Touch Screen

If after restarting the tablet, it still does not register any touch commands, the touch screen will need to be replaced, see the following guide for replacement steps.

Volume button does not respond

Can't change the volume

Sticky Residue On or Under the Button

Clean the button with rubbing alcohol. This should help to remove any obstructions and sticky material from the button. Also try using a pin or toothpick to scrape away any residue that has collected around the button.

Volume Button Can Not be Pressed

If you are having trouble pressing the button there may be something below the button obstructing the movement. Remove the button and clean any debris or residue that exists below the button with a cotton swab.

5 Comentarios

my tablet goes on but as far as the two dog logo then thats it nothing

Tina Peters - Contestar

why my RCA tablet not working the 2 dogs is still in front not moving any more what can i do

ferdzruiz - Contestar

I don't think mine is working, when it gets to the two dogs, they look at me and then run away ,where do they go?

eblaylock81 - Contestar

Have no control and on screen wipe it out n reboot but it still comes back to no command

donnawiebner - Contestar

I keep getting a settings lock on mine even when j factory reset. What can I do

codymcneil4 - Contestar

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