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Hand held monitor will not turn on
The hand held monitor will not turn on when the power chord is connected.
Battery is not inserted
Ensure that the battery is inserted into the back of the hand held monitor.
Ensure that the hand held monitor is fully charged before removing the power chord.
Battery is not making contact with hand held monitor's terminals
Remove the battery and replace, ensuring that the side with the connections is inserted first, then press the opposite side into the battery cradle.
Bad charging chord
Check to verify that the chord is working properly by using the power chord from the camera unit. If camera unit power chord charges the hand held a new chord is required for the hand held.
AC outlet is not working/powered
Ensure that the outlet is active by checking breakers and switches that control the AC outlet or use a different AC outlet.
Hand held monitor has no signal
The hand held monitor displays the “Out of signal coverage” message.
The hand held monitor is out of the devise’s range
Return to within the devices 150 foot range.
The camera unit antenna is not in the correct position
When both camera unit and hand held monitor are on the same floor the antenna should be upright, if not on the same floor then the camera unit’s antenna should lay flat with the floor.
There is too much interference between the hand held monitor and the camera unit
Change locations to minimize the number of obstructions between the hand held monitor and the camera unit.
There is interference from other Wi-Fi devises
Turn off the camera unit and hand held monitor, unplug the local router, wait 30 seconds, turn on the camera unit and hand held monitor, wait 10 seconds, plug the router back in.
Camera keeps moving from set position
The camera does not stay pointed at one spot.
Camera unit is not on a stable surface
Place the camera on a surface that will not be affected by the normal motions of the baby or devices such as a mobile.
Camera unit is not secured
Fix the camera in position with the set screws when wall mounted or to the upright stand when placed on a level and steady surface.
Screen on the hand held monitor displays a frozen image
The screen on the camera shows a steady non-moving picture rather than the live feed.
Camera unit or hand held monitor image is frozen
Restart both the camera unit and hand held monitor by powering off then unplugging and plugging back in and powering on.
Hand held monitor shows only a blank blue screen
When powered on the hand held monitor only shows a blank blue screen.
Camera unit is not powered on
Power on the camera unit.
Hand held monitor is not on the correct channel
Change the channel on the hand held unit by pressing the pairing button once then waiting 10 seconds. Repeat three times to cycle through all four of the channels until the active camera is found.