HP Mini 311 Troubleshooting
- HP Mini 311 won't turn on
- Image Distortion when running videos
- Numbers and Symbols appear different on screen than how they are typed
- The keyboard does not respond while the rest of the computer does
- Touchpad won't respond
- Dropped internet connections
- The laptop is making strange clicking noises and can't open files
HP Mini 311 won't turn on
The computer will not turn on no matter what you do.
Plug in power source
Make sure the battery is charged before ripping open the device. If you are able to turn on the device but immediately turns off then you should consider charging the battery.
If you try to charge the battery and the device does not turn on then your battery may be dead. To swap out the dead battery for a new one check out our Installing HP Mini 311 Battery Guide.
Image Distortion when running videos
The screen is fuzzy or blurry.
Change the screen's resolution
Make sure the screens resolution is at its highest display. To change your screen's resolution go to your computer's property settings by right clicking your mouse and clicking properties.
Install the latest chip set and graphic drivers
Numbers and Symbols appear different on screen than how they are typed
When I type 'jump' the screen displays 140*
Press Num Lock Key to switch the keyboard back to its default mode
Change the keyboard language
Set the keyboard language on the operating systems, the operating system controls the language even if it does not match the physical keyboard. To change the keyboard layout for different languages for Windows 7, Vista, or XP visit Microsoft Office keyboard layout.
The keyboard does not respond while the rest of the computer does
My mouse, touchpad and speakers work but my keyboard doesn't.
Swap out the keyboard
To swap out your keyboard check out our Installing HP Mini 311 keyboard Guide.
Touchpad won't respond
The touchpad won't work at all, so I've resorted to using an external mouse
Download the touchpad driver
Visit Sydrive to download the touchpad driver set.
Dropped internet connections
The internet works but very often the wireless can't connect or find signal
Ensure the wireless WLAN device is enabled
If the wireless indicator does not have a blue light then the wireless adapter is not active. Reboot the device by pressing the "Wireless" button to turn it off and restart it. If this doesn't work then restart your computer.
Re-install the wireless connection drivers
Visit Microsoft Office Network Drivers to select and download the wireless drivers your device needs.
The laptop is making strange clicking noises and can't open files
I get hard disk error messages when I try to open my programs.
Replace the hard drive
Check out our Installing HP Mini 311 hard drive Guide to replace your device's hard drive.
Before replacing the webcam, make sure the drivers are up to date. Visit Microsoft Office drivers to download the latest drivers.