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Food being prepared is cooking unevenly due to temperature differences of the heating surfaces.
You must ensure that the cooking plates are making contact with the heating coils. If they are not there could be two reasons: (1) It may be that the cooking surfaces are not properly secured and they may have moved during use. This will be an easy fix. Just remove the surfaces and reattach them correctly; make sure that the heating plates are secured by a metal clip on either side of the device. (2) If the problem persists, check that the heating plates are not visibly warped; if so, they must be replaced. Refer to repair guide on the device page to ensure proper replacement.
Heating Coil Deformation
If plates are making contact with coils and the plates are not visibly warped, heating coils will need to be replaced. Refer to repair guide on the device page.
Pieces Fell Off/ Broke
Certain pieces have broken and are no longer attached to the correct spots on the griddler.
Check that the pieces are re-attachable. If it was one or both of the cooking surfaces that fell off see if it was just a case of them not being secured properly. If not, refer to repair guide on the device page.
Griddler Shuts Off
The griddler turns off unexpectedly while in use.
Power Cord Plugged In
Check that the power cord is plugged into a working outlet. Also, make sure that the device has a polarized plug, meaning it will only fit in the outlet one way. You should try to flip the plug and see if flipping it works while ensuring that you are using a working outlet. If this does not fix the problem it must be a problem listed below.
If the device shut off during use the griddler may have overheated. Allow the griddler to cool down and try turning on unit again. The unit should then be able to be used normally.
Power Cord Damage
Check for damage to power cord; if damage is apparent the power cord will need replacing. If it is the wall plug that is broken, refer to this guide! Otherwise, refer to iFixit guide to fix a power cord damaged in another area.
Damaged Cooking Surfaces
The cooking surface has been damaged and is chipping or peeling.
Cooking Surfaces Peeled
Cooking surfaces are peeling off and cannot be used. Luckily, because these plates are removable, you can easily replace them here!
Indication Light Remains Off When in Use
The indication light does not turn on even when the griddler is being used.
Power Cord Plugged In
Check power cord is plugged in to a working outlet and griddler is actually on. Also, try flipping the plug because it is a polarized plug and will only work when plugged in the correct manner. If not it must be issue listed below.
Light Bulb Burnt Out
The light bulb has burnt out and needs replacing. Refer to repair guide on the device page.