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Asus Q551L Troubleshooting
Having trouble with your Asus Q551L? Check out this troubleshooting page for help diagnosing your device!
Pink/Green Tint On Screen
Pink or green tints appear on the screen and make it hard to see images.
The Screen Wires Might be Loose or Weak
This can be fixed by restarting the computer every time it happens, replacing the cable that connects the computer to the screen, or replacing the screen. Please reference our replacement guide for more information.
Touchscreen Not Responding
The device does not respond on touchscreen mode
Turn off the laptop and unplug the power cable. Gently wipe the screen with a microfiber cloth or a cotton ball to remove any dust.
The Screen Is Cracked
If the screen is visibly damaged, it will need to be replaced. Please reference our replacement guide for more information.
Asus LCD and Backlight Are Dimmed
The LCD screen and back-light become dim after powering up the laptop
Faulty Brightness Settings
Check the settings to make sure it is not a manual error. The device could be on power-saving mode or have a low brightness setting.
The Back Light And LCD Are Faulty
Replacing the back-light of the laptop would fix this problem. To replace the screen, please reference our replacement guide for more information.
The Device Does Not Connect to The Internet
The computer cannot access the internet when in range of wifi networks
Airplane Mode Is On
Switching off airplane mode will allow the device to access the wifi networks in the area.
The Wifi Network Requires a Password
If the laptop has trouble connecting to the wireless network while other computers can, or if it shows a yellow exclamation mark on top of the wifi symbol, the wifi may require a password. Ask the owner of the network for the password to the wifi.
The Network Cannot Get The Computer's IP Address
Sometimes the IP address must be manually entered into the wifi settings. Resetting the network settings will help the computer to send the IP address to the network.
Battery Does Not Hold a Charge
Laptop works only when the charger is plugged in
The Device Is Overheating
Overheating may be caused by a broken fan or by constant use. Overheating damages the battery and its ability to hold a charge. Allow the laptop to cool completely and use it for short periods of time.
The Battery Is Dead
Fully charge the battery. If it still does not work, fix this problem by replacing the battery. Please reference our replacement guide for more information.