I connected from my new usb cable to pc to mobile to transfer files from mobile to computer but phone didn't connecting...

As of now, Backbone does not offer official replacement shells for the Backbone One controller. Your best bet would be to contact Backbone support directly to inquire about replacement options or to see if they have any recommendations for third-party replacements. They may also have suggestions for repairing the cracked shell.

No, it's not normal for an SSD card to look messy with PCB parts not properly attached. This suggests that the SSD might have been damaged or tampered with. It's crucial for the SSD to be intact and properly connected for the Xbox Series S to function correctly. If you bought this console recently and it's not starting, it might be best to return it or get a refund, especially if the SSD card looks damaged.