I’m assuming this issue’s been sorted after a few months, but, if not, have you tried clearing the cache from your email app? This is more likely an issue with the app itself, rather than the tablet. You might want to consider changing to a different email app if it keeps messing up.
I’m assuming this has been fixed, after a few years… But, just for future reference, the troubleshooting page isn’t for cracked screens. If you order the device from Lenovo and it comes cracked, email/phone the company and request a refund or replacement (the same goes for if you bought the tablet from a different company).
If the screen ends up cracked after an accident, you should take it to your local phone shop. They should be able to replace it for you, for a price. It isn’t recommended to replace parts yourself, as you could do further damage to the device, and potentially injure yourself.
That’s not a problem that can be troubleshooted. I’d go back to the company you bought it from, ask them to replace it (if the device came with a cracked screen).
If the device didn’t come with a racked screen, and this happened by accident, you should take it to a local phone shop - they should be able to replace the screen for you, for a price. It’s not recommended to replace any parts yourself, unless you’ve had training in this.
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