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Responder a:How can I replace my screen?If nothing else has worked to help your screen, you can follow this step by step video to help you replace the screen. https://www.youtube.com/watch?v=74P614un... You can find new screens by Googling “Samsung Chromebook 2 screen”. Check out the troubleshooting page for further help.
Responder a:How do I factory reset my Chromebook?Press Esc+Refresh+Power and follow the instructions on the “Chrome OS is missing...” screen. It will prompt you to create a Chrome OS recovery media, which can be created by the app “Chromebook recovery utility” from the chrome web store.Check out the troubleshooting page for further help.
Responder a:Do I need to replace my battery?Unfortunately the battery sometimes is faulty and replacement is the best course of action. You can follow this guide to replace your battery. https://www.youtube.com/watch?v=RfTQBYcf... For further help you can also check out the troubleshooting page.