Brant Jordan

1. Make sure your speaker is plugged into a working AC socket. 2. Check the connections between your speaker and the power adaptor. 3. Make sure you are using the power adaptor supplied with your speaker upon purchase. 4. If you are using a surge protector, check to see if it is working properly. 5. If you still cant get your speaker to turn on you may have a faulty power adaptor. 6. If your speaker is not charged or used within a 14 day period it with enter protection mode. Connect the speaker to the AC power adaptor to fix this issue. 7. Make sure the battery has sufficient charge to power on the speaker.

1. Make sure the software on your speaker is up to date. 2. Reset your speaker using these steps: On the speaker, press and hold mute for 10 seconds, the LEDs will flash briefly. Then press Power to turn the speaker back on. 3. Make sure your device is within 30 feet from the speaker. 4. Make sure your device is in bluetooth mode. 5. Check your devices pairing list and make sure your speaker is the one selected.

1. Check your devise's bluetooth setting and make sure it is paired to the speaker. 2. Check to make sure the volume is turned up on the speaker. 3. Check to make sure the volume on your device is turned up. 4. Turn off the bluetooth on other surrounding devices that may be paired, or perviously paired with your speaker.